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hialeah
Level 1

Is anyone else experiencing the Bank of America, Online Banking Error 355 message? I have contacted support so many times with no resolution.

The latest update I got from support has Zero information in the current status area. By the time I get the next update it will be 2 months without a bank feed. What is the point of having QB with no automatic bank feed....
2 Comments 2
Mich_S
QuickBooks Team

Is anyone else experiencing the Bank of America, Online Banking Error 355 message? I have contacted support so many times with no resolution.

Hi there, @hialeah.

 

I recognize the importance of having automatic bank feeds on your QuickBooks Desktop.

 

Upon checking your scenario right now, I've seen an ongoing investigation regarding the issue from Bank of America, Online Banking Error 355. Rest assured, our product engineers are already working for the best resolution on the issue. This way, we can improve QuickBooks and your experience with the program.

 

I recommend contacting our customer support team so they can add your account to the list of affected users. This way, you'll get updates about the investigation status through email.

 

Here's how to get a call or chat from us:

 

  1. Open your QuickBooks company.
  2. Click on the Help menu, then choose QuickBooks Desktop Help.
  3. Hit Contact Us.
  4. Enter a short description of your issue.
  5. Click on Let's talk and select a way to connect.

 

 

To check for our customer support availability, check out this article: Contact QuickBooks Desktop support.

 

I'll be here to assist and answer additional questions about QuickBooks and bank feeds. Feel free to message us back. Stay safe!

Fiat Lux - ASIA
Level 15

Is anyone else experiencing the Bank of America, Online Banking Error 355 message? I have contacted support so many times with no resolution.

@hialeah 

Utilize the trial version of SlickConnect to isolate the issue. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. If the same error persists, there is an ongoing problem at your bank.

https://www.moneythumb.com/?ref=110

 

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