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denise53
Level 1

Is anyone else getting an error message when attempting to reconcile the account? Is there something I can do to fix this?

I need to reconcile the bank account and I continually get this message..."unexpedted error occured"
3 Comments 3
MaryJoyD
QuickBooks Team

Is anyone else getting an error message when attempting to reconcile the account? Is there something I can do to fix this?

This can be a browser issue, @denise53.

 

QuickBooks Online uses browser cache and cookies to run faster. There are times that this is causing the error when loading or reconciling your accounts. 

 

You can clear your browser’s cache and cookies to fix them. But first, try using a private browser or an incognito window when trying to reconcile your account. If you no longer have the error, then you can clear the cache in the one that you're currently using if it works. Here’s how:

  • For Chrome, press Ctrl + Shift + N.
  • For Microsoft Edge or Firefox, press Ctrl + Shift + P.
  • For Safari, hold down Command + Shift + N.

If it works, here's how to clear cache and cookies to fix issues when using QuickBooks Online. Restart your browser right after. You can also try to reconcile your accounts using other supported browsers (Firefox, Google Chrome, Safari, Microsoft Edge) if the steps above didn’t work.

 

Here's a guide on how to reconcile an account in QuickBooks Online and on how to fix issues at the end of a reconciliation in QuickBooks Online

 

Stay in touch if you need further assistance in reconciling your accounts. I’m always glad to help in any way I can. Take care and have a great rest of the day!

denise53
Level 1

Is anyone else getting an error message when attempting to reconcile the account? Is there something I can do to fix this?

This did not fix my issue.  I still get an error msg when trying to reconcile in QuickBooks

 

Maybelle_S
QuickBooks Team

Is anyone else getting an error message when attempting to reconcile the account? Is there something I can do to fix this?

I want to ensure this is taken care of @denise53.

 

Since the issue persists after clearing the browser cache, I'd recommend getting in touch with our Customer Support Team. This way, they can investigate this error and so we can resolve this as soon as possible. 

 

Here's how:

  1. Go to the Help menu.
  2. Click Talk to a human.
  3. Type your concern.
  4. Click I still need a human.
  5. Select Contact Us.
  6. Choose either Messaging or Callback.

To ensure that you'll be assisted on time, check out our support hours.

 

I've also added this article about reconciling accounts in QuickBooks Online: How to reconcile accounts in QBO.

 

Don't hold your back to drop a comment below if you have other questions. I'm always here to help. Take care!

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