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-nvlus-org
Level 1

Is anyone else having issues seeing the print, save or other functions at the bottom of the page today?

 
1 Comment 1
JessT
Moderator

Is anyone else having issues seeing the print, save or other functions at the bottom of the page today?

Hi -nvlus-org.

 

I haven't seen any other posts about having trouble seeing the functions you mention. Is the whole section missing, or just the functions? I can help you with some steps.

 

If the whole or part of the bottom section is missing, you'll want to maximize your browser window by clicking the Maximize icon in the upper right hand or press Windows key + Up arrow key if you're on Windows of Command + M if you're on Mac.

 

maximize button.PNG

 

If you see the bottom but not the functions, reopen your browser and sign in to QuickBooks again. However, if the issue persists, you'll want to do the basic steps to check browser-related issues.

 

We can start by opening a private browser and signing into your QBO account. This step will disable the extensions and stops the cache from saving your browsing history.

 

  • Google Chrome: Press CTRL + Shift + N.
  • Safari: Press Command + Shift + N.
  • Mozilla Firefox: Press CTRL + Shift + P.

 

If private browsing lets you see the bottom part, you can clear the cached files. If not, please use a different browser to isolate the case.

 

On the other hand, we have helpful articles for QBO should you need some references in the future.

 

Let me know if you need anything else. Enjoy the rest of the day!

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