Hi there, Jeneane. I understand your sentiments. QuickBooks Online (QBO) is working as designed, and the option to import an invoice through PDF is unavailable. However, we have a workaround for this.
If you have invoices in PDF format and want to import them into QBO, you can either manually re-enter them or convert the PDF data into a CSV file using a third-party tool. Afterwards, you can proceed with the import process by uploading the CSV file to QBO.
If you have further questions, don’t hesitate to reply to this thread.