I'll connect you with our Live Support Team, who can take a closer look at your account in a secure setting and conduct a thorough investigation into the issue, Jennifer.
To contact them, follow the steps below:
- Click the (?) Help button in the top-right corner of your QuickBooks Online account.
- Choose the Assistant tab to get help from the QB assistant.
- Type in Talk to an expert to get options for expert help.
- Select your preferred method to reach out to them. Be sure to check their support hours to know when they're available.
They are available during the following hours:
- QuickBooks Time: Available Monday to Friday, 6:00 AM to 6:00 PM PT
- QuickBooks Online Payroll Core: Available Monday to Friday, 6:00 AM–6:00 PM PT
- QuickBooks Online Payroll Premium and Elite: Available Monday to Friday, 5:00 AM to 7:00 PM PT and Saturday to Sunday, 6:00 AM to 3:00 PM PT
If you have any additional questions or need further assistance with the QuickBooks schedule, let us know. We're always right here to help you.