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userkierand1
Level 1

Is anyone having a problem with automated sales tax setup giving the error "An application error has occurred while processing your request"(after "agencies" screen)?

QBO automatically selects a CA agency after confirming my business address with the zip code 90028, then returns this error after choosing "Next"
2 Comments 2
LieraMarie_A
QuickBooks Team

Is anyone having a problem with automated sales tax setup giving the error "An application error has occurred while processing your request"(after "agencies" screen)?

Thanks for reaching out, @userkierand1

 

Issues like this are usually the result of outdated or corrupt cache files in your web browser. Browser caches help speed up basic browsing that allows you to save more time when loading repetitive images or information. However, it can impact processes and cause this unexpected behavior when your browser accumulates too much historical data. Not to worry, you can clear them in just a few easy steps.

 

In the meantime, we can start by accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

 

  • Chrome: Ctrl+Shift+N
  • Firefox: Ctrl+Shift+P
  • Safari: Command+Shift+N

 

If it's responsive, I recommend that you clear it's cache. By clearing the browser's cache, you can remove that historical data and access QuickBooks with a clean slate.

 

I've added here some articles for more information about using the automated sales tax in QuickBooks Online:

 

Please keep me posted with the result after trying the troubleshooting steps. I want to make sure this application error get resolved. I'll also be right here if you need further assistance.

userkierand1
Level 1

Is anyone having a problem with automated sales tax setup giving the error "An application error has occurred while processing your request"(after "agencies" screen)?

Thank you for your response.  I suspect your suggestion had merit, as I have since restarted my laptop and when I logged back into QBO and tried "Setup Sales Tax" again, it worked just fine.  Thank you for your assistance.

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