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buckeyeno1
Level 1

Is anyone having trouble running reports? When I click on the report, nothing happens in either standard or custom reports. Had the issue last night and today.

 
1 Comment 1
MorganB
Content Leader

Is anyone having trouble running reports? When I click on the report, nothing happens in either standard or custom reports. Had the issue last night and today.

Hi there, buckeyeno1.

 

Thanks for taking the time to post your question here in the Community. I'm here to make sure you're able to run reports successfully.

 

As an initial troubleshooting step, I recommend clearing the cache within the internet browser. The cache can become overwhelmed with data from time to time, and clearing it will allow you to work with a clean slate. This article will walk you through the process depending upon which browser you're using: https://quickbooks.intuit.com/community/Getting-Started/How-do-I-clear-my-browser-cache-and-temporar....

 

Touche base with me here after giving this a try and let me know how it goes. I'll be here to help in any way that I can.

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