Is anyone having trouble with their Texas Citizen account linking? They did a system update and am no longer able to connect. Ive been working with IT with no solution

Hi there, adrienne-therefu.

Before we proceed, may I know what error message did you receive? I'd appreciate it if you can also give us a screenshot of the error.

In the meantime, we can preform some troubleshooting steps to isolate the issue. You can update your bank or credit card info, like your username or password, or refresh the connection.

Like this: 

1. Go to the Banking menu or Transactions menu.
2. Choose the Banking tab.
3. Select the Edit ✎ icon in the tile for the bank account you want to update.
4. Click Edit sign-in info.
5. Update your account info.
6. Select Save and connect.

I've also included this article if you see any error message when connecting your bank: What to do if you get a bank error or can't download transactions in QuickBooks Online

I want to make sure I've got you covered. You can click the Reply button below to add some details. I'll keep an eye on your response. Have a great day!

Hello. I spent several hours online yesterday with help trying to work through troubleshooting with still no resolve. I’ve gone through all the steps you suggested as well. I know our bank has done a recent update. I am able to login direct to the bank but still can’t get QBO to link. The error is 103. 

Thanks for going back and provide additional details, adrienne-therefu.

I know the importance of connecting your bank to QuickBooks Online. Also, I appreciate all the efforts you've made just to get your bank connection working again. I can share additional information to fix this.

Bank error 103 occurs when the credential entered into QuickBooks Online doesn't match with your financial institution. Since you're able to login into your bank website, you may have entered incorrect logins. Also, I see that you're bank has two types of accounts available. Please ensure to choose the appropriate account either the personal or the business type. Then, manually type in your username and password.

If the issue persists, I'd suggest reaching out to our Online Support. They have the tools to check if this error is caused by the login script to connect your bank or the subscription connection.

For your reference. you can check this resource to learn more about fixing bank error 103: Fix bank error 103.

In addition, you can manually upload your bank transaction while you're still having a problem connecting to your bank. Once the transactions are in QuickBooks, you can start to match and categorize them.

Post a reply if you have further questions about banking. We're here to help you. Have a great day!

@adrienne-therefu 

Is it Citizens National Bank of Texas? Utilize the the trial version of SlickConnect to isolate the issue. If the same error persists, your bank is the problem.

https://www.moneythumb.com/?ref=110

I completely understand what you are saying. My problem is QBO isn’t accepting the new url for the business page and defaults back to a main page. I’ll be contacting the customer line Monday morning once again and hopefully get someone who can solve this. Thank you for your help.