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Community Contributor **

Is it normal for Quickbooks File Doctor to just close when it is finished?

When running Quickbooks File Doctor  on a Quickbooks Desktop qbw file, after it went through the process of "repairing your file", it said "running a few tests". After several minutes, the application just closed. Does that mean it didn't find any problems after running tests? If it ran successfully, would I receive a message? In my case, the window just closed out. I just want to make sure that is normal. 

5 Comments
Moderator

Re: Is it normal for Quickbooks File Doctor to just close when it is finished?

Hello, mclar9.

 

I'm here to help share information about fixing company file in QuickBooks Desktop using a File Doctor.

 

When running a File Doctor tool, after running some server test, you'll be prompt to open QuickBooks. In your case, it's possible that it encounters some issues.

 

To get this resolved, I'd recommend running the File Doctor tool again. To give you more of an idea about this process, I've got here a video that you can refer to: 

 

You may also find below articles helpful:

I'd appreciate if you'd able to update me on how it goes. I'm always here to offer additional assistance.

Established Community Backer ***

Re: Is it normal for Quickbooks File Doctor to just close when it is finished?

hi @mclar9 ,

Which QuickBooks version (year) do you have?

Community Contributor **

Re: Is it normal for Quickbooks File Doctor to just close when it is finished?

Premier 2018. I read File Doctor will not work with a company file larger than 2GB. Mine is 3.1GB. 

Established Community Backer ***

Re: Is it normal for Quickbooks File Doctor to just close when it is finished?

hi @mclar9 ,

It is possible your file is damaged.  In our experience, Pro/Premier data files start to take a long time to run reports at the 150-200 MB size and become more susceptible to data corruption and other funky issues if they get to be too large. You have to consider upgrading to Enterprise version for a long run.

 

You may also try to open your file on trial license of QuickBooks Pro 2019 and condense it.

QuickBooks Team

Re: Is it normal for Quickbooks File Doctor to just close when it is finished?

Thanks for getting back to us, @mclar9

 

Ideally, file doctor should work as it is being designed for QuickBooks to fix company files and network issues.

 

If you've already run the tool and still see issues, I'd suggest you contact our Customer Care team. They can access your company file remotely and help get back and running again. Here's how:

 

  1. Open your QuickBooks.
  2. Click the Help menu, then choose QuickBooks Desktop Help.
  3. Select Contact Us.
  4. Enter a brief description of your issue, then select Continue.
  5. Choose a way to connect with us. 

 

Feel free to message us again if you have anything in mind about QuickBooks. We're always here for you. Take care. 

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