You can reach out to our live support team to check if you can request a copy of your chat conversation, annteamthomas.
One of our support agents will verify your account, check the case history, and help you further with this.
Here's how to reach out to them:
- Click the Help menu in the upper-right-hand corner of QBO.
- Proceed to the Assistant tab.
- Type in "contact support" in the chat box and press Enter.
- Select Contact a human, then click Live Chat or Call me back.
- Type in a short description of your concern and click Continue.
- Choose between Callback or Chat.
Don't hesitate to always ask for help if you need anything else.