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To ensure that your QuickBooks Self-Employed and TurboTax account hook up, you'll need to make sure that both credentials are the same for it to work.
Once done, you can follow the steps below to send your tax information:
You can refer to this article for more details: How do I send my QuickBooks Self-Employed tax information to TurboTax?
If the export fails, I'd recommend reaching out to our QuickBooks Self-Employed. They have the specific tools required to get this working for you. Our contact details can be found here along with our opening hours: https://quickbooks.intuit.com/learn-support/en-us/help-articles/support-hours-and-types/00/385590.
Also, if you have questions about TurboTax and its processes, you can reach them through this link: https://support.turbotax.intuit.com/contact/.
Feel free to post an update in the comments section or if you need further assistance. I'll be here to lend a helping hand. Have a lovely week!