Welcome to the Community, @faerieposies.
I hate to hear that you've been having QBO mobile app issues since August, especially when you've already tried the standard troubleshooting steps like refreshing data and reinstalling. We want to make sure your boss can get back to viewing those attachments as quickly as possible.
Since the app still isn't cooperating, I'm moving your case to our Next Level Help team for a more in-depth look. They will carefully review your Community comments and your full support history to find a permanent solution rather than just another quick fix.
One of our experts will reach out to you within 1-2 business days to discuss the next steps. In the meantime, many users have found that accessing QuickBooks through a mobile web browser is a reliable way to view attachments when the app is acting up.
We hope to hear better news from you after speaking with our team. Feel free to come back if you have any other concerns. Take care!
