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Level 1

Issues creating and opening existing invoices using Quickbook Plus Online

I am using Quickbooks Plus Online for a couple of weeks now. This week I have been unable to create new invoices as well as open existing ones. I've done just about everything recommended, including, clearing cache and browser history. Also tried with Firefox, Chrome, and Edge and get the same result. Nothing happens when I try to create or open invoices. At the end of my rope....called Quickbook support and was told their engineers were working on the issue. Any news on this from anyone?

5 Comments
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QuickBooks Team

Issues creating and opening existing invoices using Quickbook Plus Online

 

Hi benbrou,

 

I know this hasn't been easy for your business.

 

As of now, our Product Development Team is still investigating the issue that you're experiencing when creating new transactions in QuickBooks Online. Please know that we're prioritizing this investigation to ensure that this won't happen again so you can feel confident using our software moving forward.

 

Since you've already contacted our phone/chat supports, we've already added your account information to our notification list. Rest assured, you'll receive email updates once we get this sorted out.

 

You may also check our articles here if you need some reference in performing your other tasks.

 

The Community Team always has your back so please don't hesitate to visit us again if you have any other concerns or questions. Stay safe.

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Level 1

Issues creating and opening existing invoices using Quickbook Plus Online

Thank you for your reply. I hadn’t heard back so thought I’d reach out to the community. It worked briefly this morning and then quit working again the rest of the day. This is urgent for me as I have clients asking  for their invoices. 

Thanks Ben

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QuickBooks Team
QuickBooks Team

Issues creating and opening existing invoices using Quickbook Plus Online

I appreciate you for reaching out to the Community and bringing this one to our attention, MTNStays.

 

This is still an ongoing issue where customers unable to open or create transactions in QuickBooks Online (QBO). Rest assured our engineers are working together for the permanent fix of this issue. As a workaround, we can try using Firefox (customers using Chrome or Edge) to bypass the problem. You can also use the QBO mobile app or QBO Desktop app to open or create transactions.

 

Since you've already contacted our Customer Support Team, they already added to the list of affected users. Rest assured, you'll receive an email notification once there's an update on this issue.

 

Visit our QBO Help Articles page for more insights about running your business in your account.

 

We appreciate your patience in this matter. Please know that I'm only a post away if you have additional questions. Wishing you the best.

Highlighted
Level 1

Issues creating and opening existing invoices using Quickbook Plus Online

Still not working with Firefox and Chrome. No options! Any progress being made?

Highlighted
QuickBooks Team

Issues creating and opening existing invoices using Quickbook Plus Online

I recognize the importance of being able to send invoices to your clients, @MTNStays.

 

I want nothing else but for you to continue with your business. As of now, our engineering team is diligently working to fix this as soon as possible. Rest assured you’ll be notified via email once this issue is taken care of.

 

In the meantime, you’ll want to use our QuickBooks Online (QBO) Mobile app or Desktop app as suggested by the colleague RCV above. That way, you can create and send invoices to your client.

 

For future references, you might want to check this link that can guide you on how to personalize your invoice: Customize invoices, estimates, and sales receipts in QuickBooks Online.

 

I appreciate your patience while we’re working to fix this. If there’s anything else I can help you with, you can always leave a reply to this thread. I’ll be around to assist you.Take care.

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