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dpipeep
Level 1

Issues with Local Back-up Today QuickBooks Desktop Premier 2020

I have been trying to back up my data it is gets stuck at 98% and never finishes. 

I have not had any issues with backing up locally until now.

What is going on?

 

I don't back up online, and I back up to a local drive.

Nothing is broken with this drive and other programs access it without any issues.

Why has the local back up feature started to fail? I can't find any help on this.

I don't have Intuit Data protect and I don't use back-up to a cloud of any type.

5 Comments 5
Fiat Lux - ASIA
Level 15

Issues with Local Back-up Today QuickBooks Desktop Premier 2020

Try these steps:

1. Run the Verify/Rebuil Data tool. If it didn't notify any error message, retry the backup process.

2. If the backup process is failed, run the toolhub to find and fix any damage in your file. Then try the backup process again.

dpipeep
Level 1

Issues with Local Back-up Today QuickBooks Desktop Premier 2020

I verified Data.

No errors found.

So I rebuilt: It said this:

Rebuild Results

Company File C:\Users\Sunny\OneDrive\Documents\QBO\Drake Periodontics 11.20.18.QBW
System Date 08/09/2020
Rebuild run on 08/09/2020 13:55:48
Issues found 1

 


Errors we fixed

Expand All



Transactions
► Error 179 See Online Article

 

dpipeep
Level 1

Issues with Local Back-up Today QuickBooks Desktop Premier 2020

I did verify. No errors.

Then I rebuilt: Got this error:  

Rebuild Results

Company File C:\Users\Sunny\OneDrive\Documents\QBO\Drake Periodontics 11.20.18.QBW
System Date 08/09/2020
Rebuild run on 08/09/2020 13:55:48
Issues found 1

 


Errors we fixed

Expand All



Transactions
► Error 179 See Online Article

ReyJohn_D
Moderator

Issues with Local Back-up Today QuickBooks Desktop Premier 2020

Thanks for providing details of your concern, @dpipeep.

 

I've got additional steps to keep you going. 

 

Since doing the verify and rebuild won't fix the issue, you can run the QuickBooks File Doctor. Doing so helps resolve common company file issues and errors.

 

First, let's download the QuickBooks Tool Hub. For the best experience, I recommend using it on Windows 10, 64-bit. Once ready, here's how to get started:

 

  1. Close QuickBooks Desktop, and then download the most recent version (1.4.0.0) of the QuickBooks Tool Hub
  2. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). 
  3. Open the file you downloaded (QuickBooksToolHub.exe), and then follow the on-screen instructions to install and agree to the terms and conditions.
  4. Once done, double-click the icon on your Windows desktop to open the tool hub.

Next, run the Quick Fix My File. Here's how:

 

  1. From the tool hub, choose the Company File Issues tab.
  2. Select Quick Fix my File, and then click OK once completed and then launch your QuickBooks.

 Then, follow Step 3 to outlined in this article to continue the troubleshooting steps: Fix company file issues.

If the same thing happens, I suggest getting in touch with our support. They can check your account securely and perform more steps to help fix this. See this link for the detailed instructions: Contact Support.

To make sure your issue gets taken care of right away, please check out our support hours: QBDT support hours.

 

Also, you'll want to update your QuickBooks Desktop to have the latest features and fixes. Please refer to this resource for more details: How to update QuickBooks Desktop.

 

I'm always around to lend a hand if you need more help with managing your data or anything else related to QuickBooks. Take care and stay safe always.

Fiat Lux - ASIA
Level 15

Issues with Local Back-up Today QuickBooks Desktop Premier 2020

@dpipeep 

If you are unable to fix it, contact Intuit Data Service to fix it. Otherwise, you have to purchase a 3rd party file repair service. 

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