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Level 1

Issues with Save to PDF in QB Desktop This Week?

Since installing this week's patches clients cannot use the Save to PDF function in Quickbooks Desktop Premier 2020 on Windows 10 Pro x64. Other machines at the same site that haven't installed the patches yet do not have the issue.

I read the Quickbooks troubleshooting steps to no avail and discovered that the problem PCs are missing the Microsoft XPS Document Writer printer.

I then tried manually re-adding the Document Writer printer, copying .inf files for the XPS Writer driver off another machine, removing and re-adding XPS writer from Optional Features, etc. Nothing. DISM and SFC /scannow found nothing.

~~~
Yes, as a work-around they can use Print to PDF. But I want to find a real fix. 
Please, no replies saying "ask Microsoft". I need any info I can get.
Has anyone else seen issues with QuickBooks Save to PDF or XPS Document Writer this week?
5 Comments
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QuickBooks Team

Issues with Save to PDF in QB Desktop This Week?

Thanks for sharing the details, @greenmtnit.

 

Yes, you're right about the information you found through this article: Troubleshoot PDF and Print problems with QuickBooks Desktop. I know the capability of saving a PDF file is more time-saving.

 

Currently, our product engineers continue to research and work on this issue. Your patience counts a lot until we find a permanent solution. The case code is INV-0670, wherein customers are unable to save a PDF copy.

 

I suggest reaching our Customer Care Support team to attach your account to the investigation. That said, you'll get an email notification once it's fixed.

 

Here's how:

  1. Open QuickBooks.
  2. Press F1 and then click Contact Us.
  3. Type your query and then hit Continue.
  4. Choose to Start a chat.

 

In addition, you can visit our QuickBooks' current updates and product enhancements: Product Updates.

 

Thanks for utilizing our support articles, you can always find helpful tutorials and guides here.

 

Please let me know if there's anything else I can assist with. I'll be around to help. Stay safe and healthy!

Highlighted
Level 1

Issues with Save to PDF in QB Desktop This Week?

Thank you Jovychris_A for the reply. Am I understanding correctly that this is a known issue to the Quickbooks Team?

Thanks again.

Highlighted
Level 1

Issues with Save to PDF in QB Desktop This Week?

Hello Jovychris_A and thank you for the reply.

Am I correct in understanding that this is a known issue to the QB team? And is this something that's happened only recently? Thanks again for the info.

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Community Champion

Issues with Save to PDF in QB Desktop This Week?

Over the years I've noticed QB PDF printing issues pop up.  I don't bother any more with the variant of Adobe PDF that QBs always tries to use.  I just use Adobe Acrobat Pro and just Print, with my printer being PDF.

 

If you don't want to spring for Adobe (understandable), there are some other PDF printers out there that work better than the internal QBs options.  And in day-to-day life, I seldom print to paper.  So my Acrobat PDF printer is my default printer.  So it doesn't hurt to have a reliable PDF printer installed on your computer.

 

Highlighted
Level 1

Issues with Save to PDF in QB Desktop This Week?

Update:

I fixed this and got the XPS Document Writer back by uninstalling 2020-04 Cumulative Update for Windows 10 Version 1909 for x64-based Systems (KB4549951).

Right-click on the start menu and select Windows Powershell (Admin)

Copy and paste this command and press enter

dism /online /Remove-Package /PackageName:Package_for_RollupFix~31bf3856ad364e35~amd64~~18362.778.1.9 

Reboot and you should be all set.

Obviously, this will only apply if you've had the issue after April 2020's updates.

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