Issuing a Customer Credit Memo and applying to an invoice
Why would Quickbooks keep a credit memo amount there at let me reapply to multiple invoices over and over? There was a credit memo done on the master customer account and when we apply the credit to the invoice it still shows the credit open. So of course we thought there was still a credit amount to apply to other invoices before we realized there was a glitch. Has anyone else experienced anything like this. We had to remove the credits off the invoices, delete the original credit memo and reissue the credit memo to a specific job in order for it to clear the credit memo back to zero.