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TPCAccounting
Level 1

Journal Entry Screen

My journal entry screen only shows the account column.  All the other columns are off in la la land and can't be accessed so I can't make any other journal entries.  How do I fix this issue?  Not sure how it got changed in the first place.

6 Comments 6
CharleneMaeF
QuickBooks Team

Journal Entry Screen

I'm here to help you resolve this, TPCAccounting.

 

The issue that you've encountered can be caused by internal (within QuickBooks) or external (file location) factors. Let's perform some basic troubleshooting steps to isolate and fix this. We can start by opening a sample company file to create a journal entry. 

 

Here's how:

 

  1. Open QuickBooks Desktop.
  2. From the No Company Open screen, select Open a sample file.
  3. Once the company file is opened, try to run and export the same report.
  4. Check the result.

 

If the issue persists, I recommend updating QuickBooks to the latest release. Please follow these steps:

 

  1. Open QuickBooks Desktop.
  2. Click the Help tab at the top menu.
  3. Select Update QuickBooks Desktop.
  4. Go to the Update Now tab.
  5. Put a checkmark on the box beside Reset Update.
  6. Click on Get Updates.

 

Other than that, you can also run the Verify and Rebuild Data utility in the system. The tool scan data issues within the company file and self-resolves them.

 

To verify data:

 

  1. Open the company file.
  2. Click the File tab at the top menu.
  3. Select Utilities.
  4. Choose Verify Data.

For rebuild data:

 

  1. Open the company file.
  2. Click the File tab at the top menu.
  3. Select Utilities.
  4. Choose Rebuild Data.

 

Additionally, you can check out this link for additional reference when preparing your year-end tasks: QuickBooks Desktop Year-End Prep and Resources.

 

I encourage getting back to us if you need further assistance in managing your journal entries. We always got your back.

TPCAccounting
Level 1

Journal Entry Screen

This did not help. We've already done this.

 

This is only happening in the Admin user.  The other user has the normal journal entry screen.

 

I have a screen shot of the issue but it's won't upload here.  Is there a way to get this to you so you can see what I'm dealing with?

ShiellaGraceA
QuickBooks Team

Journal Entry Screen

Thanks getting back to us here, @TPCAccounting.

 

To verify, on your screen do you see a vertical ellipsis (3 dots) beside the account column?  If so, you can drag it to the left. It could be hidden or move accidentally.

 

Here's how it looks like:

 

 

 

 

However, if you're not seeing the ellipsis icon I recommend running the QuickBooks File Doctor tool. This helps fix company file issues including unexpected behavior. 

 

Here's how:

 

  1. Close QuickBooks.
  2. Download this link QuickBooks Tool Hub. Save the file in your desktop.
  3. Open the file you downloaded (QuickBooksToolHub.exe). Follow the on-screen steps to install and agree to the terms and conditions.
  4. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.
  5. Select the Company File Issues tab, then tap the QuickBooks File Doctor tool.

 

Once done, restart your computer and then check your journal entry again. Check out this article for details: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

 

Also, to attach a screenshot, you'll have to tick the Choose File button at the bottom of the Reply page.

 

 Here's a link if you need help with other tasks in QBDT. Just browse for specific topics and look for responses that fit your concern.

 

Feel welcome to message me if you still have questions or concerns with journal entry. I'm more than happy to answer them for you. Take care and stay safe.

TPCAccounting
Level 1

Journal Entry Screen

This didn't work.  The only column available is the account column.  The debit, credit & customer/vendor columns aren't visible.  This is only happening on the Admin log in.  On the user log in these columns are available.  So I don't think it is the QB file.  I've attached the document where I did a screen shot of the journal entry screen.

 

Need serious help!

 

QB support doesn't have a clue.  The lady was going to call my back on Jan 28th and I still haven't heard from her.

 

Tammy

 

katherinejoyceO
QuickBooks Team

Journal Entry Screen

Thanks for coming back to us, @TPCAccounting. I appreciate you for trying all the suggested steps. I understand that you have already contacted our Customer Care team. 

 

Since it didn't work, I'd recommend contacting us again so we can take a closer look at what's causing this to happen. You can also make a follow up on the open cases you have with us. 

 

For future reference, read through this article to learn more about creating a journal entry in QuickBooks Dekstop

 

Feel free to message again if you have other concerns. I'm always around to help. 

TPCAccounting
Level 1

Journal Entry Screen

The Jade didn't give me a case # so there probably isn't an open case.  We also don't have a support plan.  Is there a number I can call to get this resolved?  It is discouraging when Quickbooks can't fix a problem within their software.

 

Tammy

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