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Keyboard functions will not work in Quickbooks 2020 Desktop Pro

I downloaded Quikbooks 2020 Desktop Pro today and the tab, enter, arrow, etc. buttons do not work.  I am able to enter numbers from the keyboard but none of the other functions are working.  Please help!

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Re: Keyboard functions will not work in Quickbooks 2020 Desktop Pro

Thanks for choosing QuickBooks Desktop Pro, TiffanyKHCPA.


Is this only happening while using QuickBooks? If so, let's make sure the program is updated to the latest release. It helps you download the changes and improvements that were made to the software.


Now, try using the keyboard to see if it works. Otherwise, download and run the QuickBooks Tools Hub. This resolves issues after installing the software.


Here's how:

  1. Download the QuickBooks Tools Hub file and save it somewhere you can easily find.
  2. Open the file (QuickBooksToolsHub.exe).
  3. Follow the on-screen steps to install and agree to the terms and conditions.
  4. When the install finishes,  double-click the icon on your Windows desktop to open the tools hub.

For additional troubleshooting for QuickBooks issues, check out this reference: Fix QuickBooks Desktop install errors.


Reach out to me if there is anything else I can help you with. I'll always be here to assist you. I look forward to hearing about your success.

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