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Community Contributor *

Keyboard shortcut (Cmd-L) works from different applications.

Have been battling with this odd one for a while and can't find any ideas. In Apple Mail I use command-L to unflag mail messages. Sometimes this causes QuickBooks to open a new Sales Receipt instead! There appears to be nothing relevant in System Keyboard Shortcuts and no services registered for Quickbooks, so I'm at a loss at how this is happening. Any ideas?

9 Comments
QuickBooks Team

Re: Keyboard shortcut (Cmd-L) works from different applications.

Hello there, @HeathRaftery.

 

Let's check further the issue with your keyboard shortcut.

 

Keyboard shortcuts are a great way/help to get to commands faster and enter data more easily and efficiently. However, it is also frustrating when something isn't working the way they used to be.

 

To narrow down the cause of this unexpected behavior, you may need to update your QuickBooks. The update helps improve program functionality and fix known issues with the software. In addition, you can also try closing QuickBooks when unflagging your mail messages.

 

However, if the problem continues, I suggest getting in touch with an IT professional to check and investigate this further.

 

On the other hand, you can check these articles for further details about the keyboard shortcuts for QuickBooks Desktop for Mac.

 

Please let me know if you have further questions about the keyboard shortcuts. I'm always here to help.

Community Contributor *

Re: Keyboard shortcut (Cmd-L) works from different applications.

Wow. Useless and insulting. All ears if anyone has any info that might be relevant, otherwise, yes, not using QuickBooks might be the best bet.
QuickBooks Team

Re: Keyboard shortcut (Cmd-L) works from different applications.

I can share some information about keyboard shortcut, HeathRaftery.

 

It’s possible to have a keyboard shortcut functionality from one app to another. For example, in QuickBooks Desktop for Mac, the Command+L will show you the list of the transaction. While in your macOS app, it creates an alias of the selected item or unflags your mail messages.

 

To prevent this from happening, you can minimize or close QuickBooks when unflagging messages in your Apple Mail.

 

If you want to create a new shortcut key combination for unflagging messages, you can visit Mac website. Then, check if that option is available. 

 

To know the list of keyboard shortcuts in QuickBooks for Mac, you can check out this article: QuickBooks Desktop keyboard shortcuts.

 

Please hit the Reply button if you need anything else in QuickBooks.

Established Community Backer ***

Re: Keyboard shortcut (Cmd-L) works from different applications.

What year version are you using? I don't see command+L as a shortcut to anything in QB Mac.
Community Contributor *

Re: Keyboard shortcut (Cmd-L) works from different applications.

RCV, I still don't see what any of this has to do with my question. SkinnyRaven, it's "Version 4.0.7-217 (4.0.7-217.217)". Command-L is listed as the shortcut next to the Create --> Sales Receipt menu item. I've never quite understood which flavour of QuickBooks I have. The desktop version of QuickBooks online?
Established Community Backer ***

Re: Keyboard shortcut (Cmd-L) works from different applications.


@HeathRaftery wrote:
RCV, I still don't see what any of this has to do with my question. SkinnyRaven, it's "Version 4.0.7-217 (4.0.7-217.217)". Command-L is listed as the shortcut next to the Create --> Sales Receipt menu item. I've never quite understood which flavour of QuickBooks I have. The desktop version of QuickBooks online?
You have the app that connects with QB Online. That shortcut does not exist in QB Mac Desktop.
Community Contributor *

Re: Keyboard shortcut (Cmd-L) works from different applications.

Ah, thanks. Any ideas that might apply to the Mac app that connects to QuickBooks Online?
QuickBooks Team

Re: Keyboard shortcut (Cmd-L) works from different applications.

Hi there, HeathRaftery.

 

Keyboard shortcuts can work with QuickBooks, but may have different functionality to another app. 

 

In your case, I suggest closing QuickBooks while working with another app that may affect other window.

 

You can check this article about keyboard shortcuts for QuickBooks Online.

 

I'm just around if you have other concerns.

Community Contributor *

Re: Keyboard shortcut (Cmd-L) works from different applications.

I don't understand. Have I triggered an "idiot" filter or am I the butt of a joke? I don't see how these responses are relevant.

 

Please let me try again, perhaps I didn't make sense at first. It's an odd one for sure.

 

I am using the desktop Mac application that connects to QuickBooks Online (not the QuickBooks Desktop for Mac application - sorry about the tag on the original question, it was the closest I could see and I wasn't able to set my own and I didn't know the proper name anyway!). The About windows says the version is "Version 4.0.7-217 (4.0.7-217.217)" and no newer version is available when I check for updates.

 

I often use the Command-Shift-L keyboard shortcut to unflag mail messages in Apple Mail. This works as normal, unless I leave the Mac application that connects to QuickBooks Online open in the background. Then often but not always, in a pattern I can't determine, if I have Apple Mail in focus and use the keyboard combination, instead of unflagging the selected message, the Mac application that connects to QuickBooks Online comes into focus instead, and opens a new Sales Receipt! This is the same behaviour as if I already had the Mac application that connects to QuickBooks Online in focus and had pressed the same keyboard combination. Indeed, "Command-L" is listed as the shortcut for the Create --> Sales Receipt menu item in that application.

 

So my question is, how does the Mac application that connects to QuickBooks Online manage to steal the keyboard combination that I issue to Apple Mail? I know this can be done with "Services" and universal shortcuts listed in the Keyboard System Preferences. But I've scoured both those sources and found nothing relevant.

 

Happy to do some debugging if anyone can provide some guidance. For instance, I understand the Mac application that connects to QuickBooks Online is an Electron app, so is a Javascript console is available or can logging be enabled?

 

Hope that helps clarify - I don't need help with keyboard shortcuts and quitting the application defeats the purpose. But if anyone can offer any insight into how the Mac application that connects to QuickBooks Online receives keyboard shortcuts aimed at another application, I love to hear them!