Latest update has crashed QB and wont let me into my files

Hi MDBruhn,

Since you've been experiencing the same for more than a week, I'd suggest reaching out to our phone support agents. One of them has the tools that can check your file further and investigate the root cause why you're unable to log in.

You can contact them via the Help menu. Then, select QuickBooks Desktop Help.

Keep in mind that we're always here to help you with QuickBooks.

@MDBruhn 

Can you open the sample file?

No, it won't let me open QB at all.  I get to the point where it asks for my user id and password then give me the error message and asks me to send message to QB then as soon as I do it closes the program.

i have senet 4 messages and received no help.

No, it closes the program after I login.

How do I get ahold of a phone support agent?  I can't contact them via the help menu as you suggested since the program won't even let me log in.

I'll make sure you get the help you deserve, @MDBruhn.

I can see the urgency of getting your access issue resolved. Let me help you contact our support team to investigate this matter and provide the fix you need so you can get back to business in no time.

When you're unable to get into QuickBooks Desktop (QBDT), you can contact our support team outside of the product. To do this, you can check out this link: Contact Us.

You may also want to temporarily download a trial of QBDT Enterprise and utilize the Help menu from there.

Once everything is all set, you may want to check out one of our Help pages as your reference to guide you in managing your business growth and transactions in QBDT: QuickBooks Learn and Support. It includes help articles, Community discussions with other users, and video tutorials, to name a few.

If there's anything else you need or questions about data and account management concerns in QBDT, please don't hesitate to let me know in the comments below. I'm always ready to help. Take care, and I wish you continued success, @MDBruhn.

@MDBruhn 

Which Windows OS do you run?

Have you tried to reinstall QB?