However, since you already made an adjustment, you don't have to enter the prior payment since this will duplicate the adjustment. Ideally, the overdue should no longer show. It's possible that you have entered the wrong date for this. You need to review the details entered on the adjustment and make sure the effective date is correct.
I've attached a sample for your Sierra Health overdue.
You need to enter a negative amount if your goal is to deduct your liability.
Please keep me posted how it goes. I'll be on the lookout for your reply to ensure you're on the right track in removing the overdue liability. Have a good one.
Re: Liability Adjustment Made, How do I remove the Red Exclamation Mark?
We ended up doing a historical payment adjustment. The key piece of information missing was "Do the Oldest item first".
There was an issue that I think others should know before they post a question. A third party person contacted us after I posted the questions & stated they were from QuickBooks Pro Help Desk. I assuming they were from QuickBooks, allowed them on my computer. They went on to say we were corrupted 84% & that we needed a service plan which exceeded $6k. Please be weary.