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License Ownership/Upgrading to 2019

I am upgrading to the 2019 Enterprise I need to get a license number and product ID



Re: License Ownership/Upgrading to 2019

Hi there, SSCI.


I'm here to help locate your QuickBooks Desktop (QBDT) product information.


You can get your license and product numbers by visiting our QuickBooks License Look Up page. Just enter your business phone number and click on Retrieve my license number button.


QuickBooks License Look Up.PNG


Here's the link for your reference: Locate Your License.


This article about the Customer Account Management Portal Site (CAMPS) has more information: Manage your QuickBooks Desktop products and subscriptions in CAMPS.


Then, install the software by following these steps:

  1. Download QBDT. Note: If the installation doesn't automatically start, double-click the installer file (e.g. QuickBooksPro2018.exe) to continue.
  2. Choose Yes to All and click on Next.
  3. Agree to the Software License Agreement and select Next.
  4. Enter your license and product numbers and choose Next.
  5. Select the type of installation for the computer.
  6. Choose where you will be using QuickBooks. 
  7. Select a new install location or choose Next to install to the default directory.
  8. Click on Install.
  9. Choose Open QuickBooks to get started.
  10. Activate QuickBooks and you're all set.

For further guidance, refer to this article that will help: Install QBDT.


This should point you in the right direction. Leave a comment below if you have any questions. I'll be around.

Community Explorer **

Re: License Ownership/Upgrading to 2019

Intuit does not recognize my licence and product numbers. 

QuickBooks Team

Re: License Ownership/Upgrading to 2019

Thanks for joining this thread, GertieP.

Let’s double check the license and product numbers by logging in to your Customer Account Management Portal. This is a self- service tool that provides a secure place for customers to manage their account, view products and services contact information.

I have a few easy steps to access the site:


  1. In your browser, enter this link:
  2. Enter your Intuit account information.
  3. Choose QuickBooks Desktop.

Then, go directly to the Products & Services section and choose Show All. From there, select Details to see the license and product information.

Check out the Manage your QuickBooks Desktop products and subscriptions in CAMPS article for more insights.

Once you have the information handy, you should be able to upgrade QuickBooks smoothly. I suggest following the resolution provided by @JaneD on how to install the software.


Please let me know how it goes after following these steps. I’ll be right to assist further.