Locked out of our QuickBooks account after a former employee left. Recovery info is tied to her personal email/phone and support won’t restore access. Need admin help.

missionanimalcontrolllc · ‎January 16, 2026

I’m extremely frustrated and hoping for help from the QuickBooks Community or Intuit. A former employee set up our QuickBooks account using her personal email and phone number for account recovery. She left without notice and has been unresponsive to multiple attempts to regain access. I’ve submitted the account recovery form multiple times and contacted Customer Support, but was told they cannot assist further. Despite providing business verification, I’ve received no resolution and remain locked out of our company account. This is a business-owned account and we urgently need administrative access restored. Any guidance or escalation from Intuit would be greatly appreciated. Thank you.

Tori B

Hello, @missionanimalcontrolllc.

Thank you for taking the time to reach out to the QuickBooks Community for support.

I can certainly see how frustrating this can be not having access to the account. We want to make sure your account is recovered as it should be so you can stay focused on your business.

I’ve reached out to our Next Level Help team to get more eyes on this for you. They will carefully review your Community posts and your previous support history to get the full picture of what's happening. One of our experts will contact you within 1-2 business days to discuss the next steps for a solution.

Please don't hesitate to let me know if there is anything else I can assist you with.

View solution in original post

Tori B

Hello, @missionanimalcontrolllc.

Thank you for taking the time to reach out to the QuickBooks Community for support.

I can certainly see how frustrating this can be not having access to the account. We want to make sure your account is recovered as it should be so you can stay focused on your business.

I’ve reached out to our Next Level Help team to get more eyes on this for you. They will carefully review your Community posts and your previous support history to get the full picture of what's happening. One of our experts will contact you within 1-2 business days to discuss the next steps for a solution.

Please don't hesitate to let me know if there is anything else I can assist you with.

SIAB

@missionanimalcontrolllc

Can you login as a Company Admin?

missionanimalcontrolllc

Thank you

missionanimalcontrolllc

Unfortunately not because she changed the admin verifications to her personal cell and personal email. She’s also locked us out of our companies gmail so we can’t reset.

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Locked out of our QuickBooks account after a former employee left. Recovery info is tied to her personal email/phone and support won’t restore access. Need admin help.