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becky12
Level 1

Logo changing color when printing

I'm customizing the template for invoices and when adding our black & white logo it looks correct on the screen but when I do a test print it prints a black square, like it changes what's white to black and what's black is white (but shows purple since it's printing in the black square)  any suggestions?  It's something to do with QB's since I can print the logo outside of QB's

 

1 Comment 1
JanyRoseB
QuickBooks Team

Logo changing color when printing

Hello there, @becky12.

 

I'm glad you've reached out to the QuickBooks Community. Let's get this isolate to ensure you're able to add a black & white logo when printing invoice.

 

We haven't receive any similar reports about this issue, and I appreciate you for taking the time to report this. Let's process troubleshooting steps to resolve the printing issue in QuickBooks Desktop. Before you begin, let's make sure that your QuickBooks is updated to the latest release

 

First solution, you'll need to install the PDF and Print Repair Tool:

  1. Download and run the QuickBooks Print and PDF Repair Tool.
  2. Once the tool completes, try the .pdf file-related task that originally generated the error.

If the error still occurs, reboot your computer and then try again. If it still fails, try resetting your temp folder permissions. Check the folder permissions to the TEMP folder:

  1. Press the Windows key + R to open the RUN command.
  2. Type %TEMP% and press Enter.
  3. Right-click an empty area of the temp folder, and choose Properties.
  4. Select the Security tab.
  5. Ensure all usernames and groups showing on the Security tab have Full Control.
  6. Once the permissions have been set to Full Control, try saving as PDF again within QuickBooks.

Now, confirm if you can print to your XPS Document Writer. QuickBooks uses parts of the XPS Document Writer (Microsoft Windows product) to save as PDF.

  1. Open Notepad.
  2. Type something, anything.
  3. Go to File, then Print.
  4. Choose the XPS Document Writer, and click Print.
  5. In the save as dialogue box, choose your Desktop.
  6. Navigate to your desktop, and see if you can view the XPS document you printed from notepad.

For additional reference, you can check this article for another detailed troubleshooting solutions about this issue: Troubleshoot PDF and Print problems with QuickBooks Desktop.

 

This will get you on the right track. Please know that I'm just a post away if you have other concerns about printing invoice logo. Have a good day ahead. 

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