Lost 4 years of reconciliations after migrating from 2009 Desktop to 2015 Desktop

Thanks for checking in with u, Abbield. 

There may be times when transactions you already reconciled show up as unreconciled. There are a few reasons why this happens and among these are the following: 

• Someone undid the last reconciliation.
• Someone changed or deleted the reconciled transactions.
• Cleared transactions were unchecked (uncleared) in the account register.
• Funds were transferred from a previously reconciled bank account to a sub-account.
• Company file conversions can cause issues (from QuickBooks for Mac to Windows or QuickBooks Online to Desktop) (US only).
• The transactions were never reconciled in the company file. This might be because the file was restored from a backup, which can overwrite data and reconciliations.

We can do a special reconciliation, also sometimes called a "mini reconciliation," to fix these issues. This method uses an "off-cycle" reconciliation date to make correction. Also, this assumes you know the ending balance from the most recent reconciliation. Let's get this information before you start. Here' show:

1. Go to the Banking menu and choose Reconcile.
2. Select the bank account with the transactions you need to reconcile.
3. In the Date of Statement field, enter the date for an "off-cycle reconciliation." This date can be any date between your last reconciliation and the next scheduled one. When entering an "off-cycle" date, QuickBooks will remind you that you're doing a mini reconciliation. This puts previously unreconciled transactions back without affecting the "cycle" that they follow.
4. In the Ending Balance field, enter the balance of your last successful reconciliation.
5. Press Continue.
6. In the Reconcile window, check off the transactions you are fixing and re-reconciling.
7. Make sure the Difference field shows $0.00.
8. Press Reconcile Now.

If this option is not the best for your business, I'd suggest contacting our Technical Support Team. They'll pull up your account in a secure environment and help you with restoring the company file with the correct files so there' no need for you to reconcile the missing data. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how to reach them: 

1. Click the Help icon on the top menu. 
2. Choose QuickBooks Desktop Help. 
3. Tap Contact us.
4. Select Search for something else and enter your concern in the Tell us more about your question: field. 
5. Tap Search. 
6. Choose Start a Message or Get Phone Number to connect with our support. 

Feel free to visit our Reconciliation page for more insights about reconciling your bank account with QuickBooks.

I'd like to know how things going after contacting our support agent, as I want to ensure this is resolved for you. Please reply to this post and I'll get back to you. Take care always.

My responses noted with bold itallics. Thank you for your suggestions.

• Someone undid the last reconciliation. NOPE
• Someone changed or deleted the reconciled transactions. NOPE
• Cleared transactions were unchecked (uncleared) in the account register. NOPE
• Funds were transferred from a previously reconciled bank account to a sub-account. NOPE
• Company file conversions can cause issues (from QuickBooks for Mac to Windows or QuickBooks Online to Desktop) (US only). MAYBE
• The transactions were never reconciled in the company file. This might be because the file was restored from a backup, which can overwrite data and reconciliations. NOPE

The mini reconciliation sounds like it might work. I've seen it recommended to do a separate reconciliations for each year one is trying to fix. Does this matter for my situation?

I spoke to a support agent first, because I'm also getting a myriad of error messages I have to fix upon opening the company file and because I wanted your advice on doing one big reconciliation for the past or if i need to split it into years. I also figured there might be more issues I wasn't yet aware of so decided to have them isolate and repair my file as you suggested. Well, since my license is so old, even though I never used it, they won't help me aside from sending me articles. She sent me an article about "resolve-common-issues-on-previous-reconciliation-report"

Hi Abbield, thanks for getting back to us.

The unreconciled transactions and other issues may happen when your 2009 company file has been damaged before migrating to QuickBooks Desktop 2015. 
 

We can go back to your 2009 file. Then, make sure it is not carrying any issues or damage. To do this, we can run the Verify and Rebuild to fix data issues. Once done, it's required to migrate to the closer version from 2009 before converting it to 2015. This will also avoid you from file damage.

Secure a backup file of your QBD 2009 data and restore it on QuickBooks 2015. Also, you can upgrade your file on the trial license for QuickBooks Desktop prior to opening it on QBD 2015.

If you need further assistance in migrating your file, our phone support can help you in a prompt manner. They can review and make sure you won't miss a step throughout the process. Please consider following the steps shared when contacting our specialist.
 

Still, you can check these added articles for additional reference about reconciling accounts:

• Fix beginning balance issues in QuickBooks Desktop.
• Resolve common issues on Previous Reconciliation report. 

Go back here and post your additional concerns below. The Community team is always here to help as soon as we can. Take care and stay safe always.

Hi

I cannot go back to my 2009 file, my program and the computer are gone. Plus I've entered so much data since the conversion its not worth it.

I have verified, and rebuilt many times. I have individually fixed 6000 errors. I have used the quickbooks tool him to: quickfix my file, quick fix my program, ran the pdf repair tool, qb program diagnostic tool. 

The only one I can't get it to run is Run QB file doctor. It refuses my password everytime. I am confident about my password because I used it everyday and it works. 

Is this a common problem?

Again no one will talk to me on the phone until I update to 2020.

I appreciate your for taking the time in sharing the troubleshooting steps you’ve done to reconcile your account, Abbield.

I understand the importance of keeping your accounts accurate and well-accounted. Allow me to provide you additional steps to resolve this so you can start reconciling your accounts. 

I suggest repairing your QuickBooks Desktop (QBDT) software. This tool scans your software for errors and fixes them right away. Let me guide you how.

1. Back up your company file.
2. Restart your computer.
3. Open the Windows Start menu, then select Control Panel.
4. Click Programs and Features then Uninstall a Program.
5. Select QuickBooks from the list of Programs, then Uninstall/Change.
6. Click Continue, or Next.
7. Select Repair, then Next.
8. Once it's done, select Finish.
9. Then Update your QuickBooks to the latest release to ensure you have the most recent fixes and security update.

You can also check this link for more details: Repair your QuickBooks Desktop for Windows.

Once done, you can now reconcile your account seamlessly whenever you’re ready. With regards to contacting our Support team, QuickBooks recently release an update that after May 31, 2021. QBDT 2018 can no longer avail of QuickBooks services such as Live Support and Payroll Services. For more details about this, you can visit this link reference: QuickBooks Desktop service discontinuation policy and upgrade information.

If you wish to avail of our service, I recommend upgrading your software to a newer version. 

In case you need further assistance reconciling your accounts or managing your software, you can always tag me in your reply. I’m always here to listen and help you. Have a great weekend ahead!