I'm finding that when we upgraded from 2013 premier edition to 2019 premier edition a few months ago, all the attachments I previously attached (to invoices, payments, etc) are showing up, but they cannot be accessed, I simply get an error message. I'm seriously bummed about this...
I really need these attachments...is there anyway this can be fixed?
It could be that your company attachment have been damaged or the file name had changed. To resolve this, you can re-link the attached documents.
Here's how:
Go to the Attach folder.
If there's NO folder with the new company file name, change the name and match it to the new file name.
On the other hand if there's a folder with the new company file; Open the folder using the old file name. Copy and paste the contents of the Inbox into the Inbox sub-folder of the new company file name. Copy and paste also the Txn folder into the Txn sub-folder with the new company file name.
Select Documents on the QuickBooks Company menu, then Repair Attached Documents Links.
Choose Repair Links.
Don't hesitate to post here again for your other concerns.
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