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Level 1

lost data

I just upgraded my IMac desktop OS,  Not until upgrade was complete was I notified that my QB would no longer work.  I have now upgraded to the QB online but cannot access the old (2015) version to recover my data.  I have done backups, but for some reason none of those shows anywhere.  I'm in a real bind. 

1 Comment 1
QuickBooks Team

lost data

Thanks for posting your concern here in the Comunity and looking for solutions to restore your company file, Zuka.


Let me share with you insights on how you can retrieve your lost data. Once a computer is hard reset, it will be uneasy for you to retrieve the files. However, you may want to reach your IT professional to recover your company file data in QuickBooks Desktop (QBDT).


Here's how:

  1.  From the Help menu, select QuickBooks Desktop Help.
  2. Click Contact us.
  3. Enter your concern about can't open company file.  
  4. Press Let's talk.
  5. Choose a way to connect with us.  
  • Start a chat 
  • Get a call 


On the other hand, we have limited expert support staff and reduced our support hours to 6 AM-6 PM PT Monday-Friday. You can browse this article to learn more about the different types of support we offer at Intuit and its availability: Support hours and types


Also, to learn more about the features available for the different versions of QBDT Mac, feel free to visit this article: Compare QuickBooks for Mac Versions


You can read through these articles about the common errors when computer crashed or recovering company files:  


Let me know if you have other questions about using QBDT tools and recovering data. I'll be around to help you out. Have a great day!

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