Hello there, @Sean_Campbell.
You can change the admin password to confirm some information as a security step. I'll show you how to do it.
However, if the password reset doesn't work.
For additional reference, you can read this article:
If there's anything else I can help you with, feel free to comment or post again here in the Community!
I appreciate you getting back to us, @Sean_Campbell.
I understand that you only need the QBW file password to upgrade the file. However, you'll need to know what version of QuickBooks Desktop you're using so you can check if the file has damaged data.
Opening an older version of QBW file to a newer version would affect the data on your QB 2020. It's better to make sure that the file is not damaged.
Once you already verified that the file isn't damaged, I suggest performing the steps shared by my colleague GraceC on resetting company file password.
If you can't still open your QBW file, I recommend contacting our Technical Support Team. This way, they can further investigate this matter and help you from there.
To reach them:
Feel free to read this article for your reference: Contact the QuickBooks Desktop Customer Support Team.
In case you need tips and related articles in the future, visit our QuickBooks Community help website for reference: QBDT for Mac Self-help.
Please know that you can always get back to this post if you have any other questions. I'll be right here to help.
hi @Sean_Campbell ,
I am not sure your QuickBooks 2020 for Mac may able to convert your older file (older than 2015 version) directly. In case you were opening your older file on QB 2020 and asking the password, it has been converted possibly without any issue. You may ask Intuit Data Service to reset your password. Otherwise, you have to purchase a 3rd party password recovery service.
All I have is the file. I haven’t had QB desktop for years. This is for a previous business I owned. I need to know how to open the file.
Admin password reset won’t work as I don’t remember what I would have used to log into QB back then either.
All I have is:
1) The file with a password on it.
2) QB Desktop for Mac 2020 trial edition.
How do I move forward?
You need to install the trial license of Mac 2020 and try open your file on it. Share the screenshot here for our reference. The next step depends on the screen you have.
Hello there, Sean_Campbell.
In resetting the password for an old file, we'll need to know which version of QuickBooks you used.
If you didn't know which one, I'd highly suggest reaching out to our Customer Support Team. They can further assist you with resetting the password. This will also help to make sure that the file isn't damaged.
We're always available if you need anything else. Just leave a reply anytime.