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Experienced Member

Lost Password for QBW File

I lost the password for a QBW file.  The file is a # of years old, and I'm trying to upgrade the QBW file to look at it now.
 
How do I open the file?
10 Comments
QuickBooks Team

Re: Lost Password for QBW File

Hello there, @Sean_Campbell.

 

You can change the admin password to confirm some information as a security step. I'll show you how to do it.

 

Here's how:

  1. Open QuickBooks Desktop (QBDT). AT the login window, click the I forgot my password link.
  2. Fill in the information on the form that appears.
  3. Click OK. If the info you entered is correct, you’ll receive a code at your registered email address. (This is your “primary email” listed in CAMPS)
  4. Get the code from your email and enter back in QuickBooks Desktop. QuickBooks will then guide you through creating a new admin password.

However, if the password reset doesn't work.

  1. Double-check the information you entered. Check carefully for typos and confirm the info exactly matches what you have in CAMPS.
  2. If you got an error or still need help resetting your password, try the Automated Password Reset Tool.

For additional reference, you can read this article: 

If there's anything else I can help you with, feel free to comment or post again here in the Community!

Established Community Backer ***

Re: Lost Password for QBW File

hi @Sean_Campbell ,

How old is your version? 2016 or older?

Experienced Member

Re: Lost Password for QBW File

The file was from an older version.  I’m trying to open it with QB 2020

Experienced Member

Re: Lost Password for QBW File

It’s the file password I need I’m trying to open it on a new machine and it’s a very old file.

QuickBooks Team

Re: Lost Password for QBW File

I appreciate you getting back to us, @Sean_Campbell.

 

I understand that you only need the QBW file password to upgrade the file. However, you'll need to know what version of QuickBooks Desktop you're using so you can check if the file has damaged data.

 

Opening an older version of QBW file to a newer version would affect the data on your QB 2020. It's better to make sure that the file is not damaged.

 

Once you already verified that the file isn't damaged, I suggest performing the steps shared by my colleague GraceC on resetting company file password.

 

If you can't still open your QBW file, I recommend contacting our Technical Support Team. This way, they can further investigate this matter and help you from there.

 

To reach them:    

  1. Go to the Help menu.
  2. Select QuickBooks Desktop Help.
  3. In the Have a Question window, click Contact us at the bottom portion of the screen.
  4. Click Search for something else.
  5. Type in a keyword about your concern.
  6. Hit Search.
  7. Click on Start a Message.

Feel free to read this article for your reference: Contact the QuickBooks Desktop Customer Support Team

 

In case you need tips and related articles in the future, visit our QuickBooks Community help website for reference: QBDT for Mac Self-help
 
Please know that you can always get back to this post if you have any other questions. I'll be right here to help.

Established Community Backer ***

Re: Lost Password for QBW File

hi @Sean_Campbell ,

I am not sure your QuickBooks 2020 for Mac may able to convert your older file (older than 2015 version) directly. In case you were opening your older file on QB 2020 and asking the password, it has been converted possibly without any issue. You may ask Intuit Data Service to reset your password. Otherwise, you have to purchase a 3rd party password recovery service.

Experienced Member

Re: Lost Password for QBW File

How do I ask Intuit Data Services to reset the password?

Experienced Member

Re: Lost Password for QBW File

All I have is the file.  I haven’t had QB desktop for years.  This is for a previous business I owned.  I need to know how to open the file.

 

Admin password reset won’t work as I don’t remember what I would have used to log into QB back then either.

 

All I have is:

 

1) The file with a password on it.

2) QB Desktop for Mac 2020 trial edition. 

 

How do I move forward?

Established Community Backer ***

Re: Lost Password for QBW File

You need to install the trial license of Mac 2020 and try open your file on it. Share the screenshot here for our reference. The next step depends on the screen you have.  

QuickBooks Team

Re: Lost Password for QBW File

Hello there, Sean_Campbell.

 

In resetting the password for an old file, we'll need to know which version of QuickBooks you used.

 

If you didn't know which one, I'd highly suggest reaching out to our Customer Support Team. They can further assist you with resetting the password. This will also help to make sure that the file isn't damaged.

 

  1. From the Help menu, select QuickBooks Desktop Help.
  2. Click on Contact us. Enter QBW File Reset Password as the topic.
  3. Select Start a Message or Get a callback.

We're always available if you need anything else. Just leave a reply anytime.

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