Making a deposit of Undeposited Funds

Vince-nonprofit · ‎August 07, 2019

After "Make Deposits" of Undeposited Funds is performed, they cancel each other out in the Bank Account

Vince-nonprofit · ‎August 09, 2019

Thank you, I found the answer with further exploration. Originally I was not using Undeposited Funds approach, and the item in the donation form sent the money to the bank account. Later I selected the Undep Funds to be the default for the company, but did not change the item details. So when I went to "Make deposit", the program took the money back out of the bank at the same time it was putting it in. An oversight on my part, but very subtle.

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JamesDuanT · ‎August 07, 2019

Let's get to the bottom and fix this, Vince.

Undeposited Funds temporarily holds your funds until you're ready to deposit them your bank.

When you create the bank deposit, the funds will only be transferred from Undeposited Funds to your bank account. Hence, the balance should increase.

Otherwise, there's a possibility that your data is damaged. We can do the Verify and Rebuild process. It will fix any data-integrity issues on your company file.

You can always update us for any results so we can help you more.

Vince-nonprofit · ‎August 09, 2019

Thank you, I found the answer with further exploration. Originally I was not using Undeposited Funds approach, and the item in the donation form sent the money to the bank account. Later I selected the Undep Funds to be the default for the company, but did not change the item details. So when I went to "Make deposit", the program took the money back out of the bank at the same time it was putting it in. An oversight on my part, but very subtle.

View solution in original post

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Making a deposit of Undeposited Funds