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Level 1

Marking expenses billable not working

Hello,

 

My billable feature not working . It doesn't allow me to put the check mark.  The square doesn't even appear.

 

Can you please advise.

 

Thank you.

 

 

Solved
Best answer 02-11-2019

Accepted Solutions
QuickBooks Team

Re: Marking expenses billable not working

Hi there, Isabel Singer.

 

I'm glad you've reached out to us. Let me help ensure you're able to use the billable expense feature in QuickBooks Desktop for Mac.

 

In order to use the billable expense feature, you'll need to set it up first in your QuickBooks preferences. Let me walk you through the steps:

  1. At the top menu bar, click Edit.
  2. Go to the Preferences.
  3. Select Time & Expenses.
  4. Click Company Preferences.
  5. Make sure to put a checkmark on Mark all expenses as billable.
  6. Click OK

Once done, you can now create a transaction and make sure to fill in all of the information to appear the billable square box option.

 

If you need further assistance with the steps, you can contact our QuickBooks Desktop Mac Support. They have the tools to do a screen share. 

 

Here's how you can contact our phone support:

  1. Follow the Official Intuit Contact link.
  2. Select your QuickBooks product.
  3. Select an issue type from the menu below, you need only to select two options for the contact information to appear.
  4. Click Get Phone Number at the bottom.

This will get you on the right track. Please know that I'm just a post away if you have any other questions about the billable feature. Wishing you and your business continued success. 

View solution in original post

9 Comments
QuickBooks Team

Re: Marking expenses billable not working

Hi there, Isabel Singer.

 

I'm glad you've reached out to us. Let me help ensure you're able to use the billable expense feature in QuickBooks Desktop for Mac.

 

In order to use the billable expense feature, you'll need to set it up first in your QuickBooks preferences. Let me walk you through the steps:

  1. At the top menu bar, click Edit.
  2. Go to the Preferences.
  3. Select Time & Expenses.
  4. Click Company Preferences.
  5. Make sure to put a checkmark on Mark all expenses as billable.
  6. Click OK

Once done, you can now create a transaction and make sure to fill in all of the information to appear the billable square box option.

 

If you need further assistance with the steps, you can contact our QuickBooks Desktop Mac Support. They have the tools to do a screen share. 

 

Here's how you can contact our phone support:

  1. Follow the Official Intuit Contact link.
  2. Select your QuickBooks product.
  3. Select an issue type from the menu below, you need only to select two options for the contact information to appear.
  4. Click Get Phone Number at the bottom.

This will get you on the right track. Please know that I'm just a post away if you have any other questions about the billable feature. Wishing you and your business continued success. 

View solution in original post

Level 2

Re: Marking expenses billable not working

This is NOT a solution for Quickbooks Desktop for Mac. Can someone help me with that? Right now the Billable column is not showing a box for me to check.

Level 2

Re: Marking expenses billable not working

This is NOT an answer for QB Desktop for Mac 2019. Can someone provide an answer for that? My billable column has no checkbox.
QuickBooks Team

Re: Marking expenses billable not working

Thanks for joining this thread, dancerla.

 

I'd like to bring clarifications to your concern on billable expense feature in QuickBooks Desktop for Mac.

 

At this time, enabling billable expense feature in QuickBooks Desktop for Mac is unavailable. I'll be bringing this suggestion to our developers team so they'll know your preference.

 

For now, allow me to share these resources to help you be more familiar with the features and functions of QuickBooks Desktop for Mac.

You can always reach us back if you have other concerns and I'd be glad to help you out.

Level 8

Re: Marking expenses billable not working

You have made an entry in the customer/job column? Once that is done the billable box is automatically checked.

Level 1

Re: Marking expenses billable not working

I have QuickBooks 2017 Premier addition.  I came in this morning to find that our billable? box is not working. Won't even tab to the box.   I thought maybe somehow it got turned off.  I went to edit, preferences, time & expenses, company preferences, and the mark all expenses as billable is check......so why has it suddenly not working????   Any ideas how to fix? 

Carol

[email address removed]

Moderator

Re: Marking expenses billable not working

Thanks for reaching out to the Community, carolcaa.

 

When creating a billable expense, the box will only show when you have already selected a customer or job. If not, you won't be able to click on it or tab it.

 

Please follow the steps below:

  1. At the top menu bar, click Vendors.
  2. Select Enter Bills from the drop-down.
  3. On the Bill screen, add the needed details such the vendor name, account or items and make sure to select a customer or job and check the Billable box.
  4. Hit Save & Close.

image.png

If you're still unable to click the Billable box after selecting a customer, let's try repairing QuickBooks. This can help us resolve any performance issues you encounter while using the software.

  1. Restart your computer to close unnecessary programs interfering with QuickBooks.
  2. Back up your QuickBooks company file.
  3. Select Start and Control Panel.
  4. Choose Programs and Features. Then, hit Uninstall a program.
  5. Tick QuickBooks in the list of programs and choose Repair then Next.
  6. Wait for the Repair to complete.
  7. image.png
  8. Choose Finish,  then restart your computer if prompted.
  9. Lastly, download the latest QuickBooks release when you open QuickBooks.

For addition insights about the workflows in QuickBooks Desktop, please refer to these articles:

It's my priority help, so please let me know if you have any questions. I'm always available for you. I'm cheering you to continued prosperity.

Level 1

Re: Marking expenses billable not working

This also isn't a solution for QuickBooks online. I've come across this video which explains how to turn on and use billable expenses, but those check boxes are not available to me. 

 

Is billable expenses a feature for all online subscriptions? 

 

Here is the 'Account and Settings' page from the video: 

How to Record Expenses: Billable & Reimbursable | QuickBooks Online Tutorial 2018 - YouTube.jpeg

 

And here are the options available in my 'Account and Settings'  page: 

 

Settings 2.jpeg

Moderator

Re: Marking expenses billable not working

Tracking billable expenses is only available in the QuickBooks Online Plus and Advanced subscription, Dione.

 

You'll want to upgrade to this subscription if you need to track these expenses. You can follow the steps on that video once you've upgrade.

 

Check this article on how to enter a billable expense: Enter billable expenses.

 

I'll be here if you got additional questions.

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