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Robert Quayle
Level 2

Mileage tracker crashes the app

I recently updated my IPhone to version 14.0.1 and now when I try to review trips, the app crashes.

 

 I have tried rebooting the phone and uninstalling/reinstalling and the issue persists with no error message.

22 Comments
AileneA
QuickBooks Team

Mileage tracker crashes the app

I appreciate the troubleshooting steps you've performed, Robert Quayle.  

 

Though, I have another troubleshooting steps to help resolve this issue. We can reset the application to refresh it. Follow the steps below: 

 

  1. Go to Help & Feedback at the top menu bar. 
  2. Choose Reset App Data. Then Refresh.

 

For more information about the process, check out this article: Troubleshooting Quick-Start Guide for the QuickBooks app.  

 

Let me know what the results are so I can look for other ways to resolve this. I'll be waiting for your response. Have a great rest of your day!

Robert Quayle
Level 2

Mileage tracker crashes the app

It has been tracking the mileage just fine but I can’t get in to select business or personal. If I do this, will I lose the mileage that was already tracked?
 
Also, I recently updated my iPhone to version 14.0.1 and there hasn’t been an update for Quickbooks yet, could that be the issue?
Robert Quayle
Level 2

Mileage tracker crashes the app

It has been tracking the mileage just fine but I can’t get in to select business or personal. If I do this, will I lose the mileage that was already tracked?
 
Also, I recently updated my iPhone to version 14.0.1 and there hasn’t been an update for Quickbooks yet, could that be the issue?
Robert Quayle
Level 2

Mileage tracker crashes the app

Also, there is no menu button. The button on the upper right takes me to QB assistant and the one on the left doesn’t have a “Help and Feedback” option either, just “Help” which also takes me to QB assistant.

MarsStephanieL
QuickBooks Team

Mileage tracker crashes the app

Hi there, @Robert Quayle.

 

I can see that you've tried the troubleshooting steps and still gave you this odd behavior. I'd suggest contacting our QuickBooks Online Care Team. They have the tools to verify your account and check further what has caused this issue.

 

  1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Online and click Search for something else.
  3. Input a concern in the box, then select Search.
  4. Choose how you want to be assisted, and enter your details.
  5. Confirm your request.

 

You can also consider checking the support hours before getting in touch with them so that you'll know the best time to contact them.


To know more about how to fix mileage tracking using your iPhone, you can review this article: Fix mileage tracking issues in the QuickBooks Online mobile app

 

I've added this article for your future reference whenever you need to make mileage expenses' refunds for your employees: Reimburse employees' mileage and vehicle expenses in QuickBooks Online.

 

Please don't hesitate to let me know in the comment section below if you have other concerns or questions. I'd be happy to help you in any way I can. Take care.

Robert Quayle
Level 2

Mileage tracker crashes the app

I’m pretty certain that it was the recent iPhone update that is causing this issue with crashing. It’s still tracking miles just fine, I just can’t review the trips. 

Hbernier821
Level 1

Mileage tracker crashes the app

I’m also having the same issue and I’ve driven a LOT in the past few days and don’t want to lose those miles if I reset the app data... 

Rasa-LilaM
QuickBooks Team

Mileage tracker crashes the app

Hello there, @Robert Quayle, and @Hbernier821.


As mentioned by my peer, I still suggest you get in touch with our QBSE Care Team for further investigation. They can perform in-depth troubleshooting steps to determine why the app crashes when reviewing trips. Our specialists will help you apply the solution once it’s available.

 

Let's access your company using a browser, so you can reach out to our support team. Here's how:

 

  1. Enter this link in your browser: https://selfemployed.intuit.com/login#/app/home.
  2. Click the Assistant icon at the top menu bar to open the QB Assistant window.
  3. Then, enter the issue or topic in the search field.
  4. Choose the I still need a human button.
  5. From the options, select Message an agent or Get a callback.qbse contact new.png

I'm also adding a guide that provides an overview of how to resolve work trips problems: Fix mileage tracking issues in QuickBooks Self-Employed for iOS. 

 

If there’s anything else I can help you with, post a comment below. Please know the Community has your back, and I’m here to assist further. Have a good one.

Andrew H
Level 1

Mileage tracker crashes the app

I’ve been experiencing the same thing as everyone else in here has been reporting. App crashes when I try select mileage report, there is no “Help & Feedback” on the menu bar, only help and when I select it it takes me straight to chat, and I have numerous trips that I do not want to lose by resetting the app. Seems Intuit needs to update their app to catch up with the new IOS 14.0.1 update!

gibsoninstalls
Level 1

Mileage tracker crashes the app

I want to chime in and state I’m having the same issue. I actually started having the issue prior to updating to iOS 14. I updated hoping to resolve it and it still crashes. And it’s only when I try and access the mileage section of the app just like everyone else. Please fix this intuit. 

mloesche
Level 1

Mileage tracker crashes the app

I’m in the same boat, I have a lot of trips to be logged but it crashes every time I try to view the mileage. As mentioned above there is no help and feedback button.

Robert Quayle
Level 2

Mileage tracker crashes the app

There is no QB assist button at that link, see photo. I clicked everything at the top...nothing.

Rasa-LilaM
QuickBooks Team

Mileage tracker crashes the app

Hi there, Robert Quayle.


I appreciate following the steps that I provided and letting us know the result. Let’s use the test drive to log in to your account. This way, you can get in touch with our QBSE Care Team.


I’m adding an article that lists all our sample companies. From there, click on the QuickBooks Self-Employed Test Drive link to access the QB Assistant window. Then, perform the resolution I shared above to get in touch with our support team: Find the Software that Fits Your Business.


For tips and resources on how to manage trips and other related processes in QBSE, check out this guide: Self-help articles.


Reach out to me if you need assistance while working in QBSE. I’m more than happy to help. Have a good one.

Robert Quayle
Level 2

Mileage tracker crashes the app

I spoke to technical support. This is a KNOWN issue that resulted from the last update that you guys had for the app and they are working on a fix.

 

 It seems that they are doing a poor job of informing their employees based on all the responses that I’m getting...sheesh 

lonjglad-century
Level 1

Mileage tracker crashes the app

Same thing here. My trip review count is accumulating, and I can’t review without the app automatically crashing.

RenjolynC
QuickBooks Team

Mileage tracker crashes the app

Thanks for chiming in this thread, lonjglad-century.

 

We currently have an on-going investigation about the mobile app crashing. Our engineers are working to resolve this as soon as possible.

 

While we're unable to provide a workaround, I recommend reaching out to our Customer Care Team. They will ask for your company information and add it to the list of affected users, so you can receive email updates regarding the issue.

 

Before doing so, please check our support hours here. Then, follow these steps:

  1. Sign in to QuickBooks Online using the web browser.
  2. Click the Help icon located in the upper right-hand corner.
  3. In the Help window, click the Contact Us button located at the bottom.
  4. Enter your question and click Let's talk.
  5. Choose either Start a chat or Call us.

If you have the new QuickBooks Assistant help update, you can follow these steps:

  1. Go to the Help menu, and select Talk to a human.
  2. Choose Talk to a human again. 
  3. Proceed with I still need a human.
  4. Click the Contact us link.
  5. Select either Start messaging or Get a call.

 

I appreciate your patience as our engineers are working on resolving this issue. If you have any follow-up questions or other concerns, please leave a reply below. I'm here to help.

gwbader
Level 1

Mileage tracker crashes the app

Exact same thing is happening to me. Only started after most recent update. 

BMR Lawnscapes
Level 1

Mileage tracker crashes the app

I have also been having the same issues with the app crashing. I have been unable to review my trips for about a week now. As soon as I click on it, it crashes...

NauticalDan
Level 2

Mileage tracker crashes the app

I am having the exact same problem. Updated to ios14. Now the app crashes without loading the program. You people have closed three open tickets without resolving the issue

NauticalDan
Level 2

Mileage tracker crashes the app

Done that and more. Next solution please?

NauticalDan
Level 2

Mileage tracker crashes the app

And after 20 minutes trying to contact a human.... nothing is solved and they close the case not send me updates. This is becoming outrageous 

ReymondO
QuickBooks Team

Mileage tracker crashes the app

 

I definitely understand how it can be frustrating to sign up for a service and have it not work the way you think it should be, @NauticalDan.

 

If you haven't tried the basic troubleshooting steps that were provided above, I'd recommend uninstalling and reinstalling the app. It would be best to use the Offload App feature when uninstalling the app on an iOS device. Doing this will free up your storage but keeps its documents and data. 

 

Simply open your Settings and go to the General menu. Then, tap iPhone Storage and look for the QuickBooks Online (QBO) app. Finally, tap it and choose Offload App.

 

Once done, try opening the QBO app again and check if you're able to use the mileage tracker. If not, let's make sure that your device is updated to the latest version of iOS

 

If the issue persists, contact our customer support again. This way, they can perform a further investigation on what's causing this unexpected behavior. 

 

Let me know how it goes in the comment section below. I'll get back to you as soon as I can. Stay safe.

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