I acknowledge that tracking your mileage can help you promptly manage your taxes, reimbursements, and budgeting accordingly, info-madison. Allow me to route you to our support regarding the problem you've encountered and provide an alternative.
Do you mean the automatic mileage tracking is not working? If so, we have an ongoing investigation regarding this matter, which our engineers are working on to get fixed.
That said, I recommend contacting them by accessing your account through a web browser. Doing so ensures you'll be added to the affected users list and get timely updates about the issue.
To connect with them, refer to these steps:
- Log in to your QuickBooks account using your device's browser.
- Go to (?) Help and enter your query in the designated field. Then, press the Enter button on your keyboard.
- Select the Contact Us option, and pick a topic or reinput your concern in the Ask about something else section.
- Hit Continue and choose a way to reach out to our team:
- Have us call you - to get a callback from our next available agent.
- Chat with us - to initiate a conversation with our live chat support.
Please know that our support's availability vary per subscription:
- QuickBooks Online (QBO) Simple Start, Essentials, and Plus versions - support is available from 6 AM to 6 PM PT during weekdays and 6 AM to 3 PM on Saturdays.
- QBO Advanced plan - support is available 24/7.
While waiting for this matter to get fixed, you can manually track your trips through a web browser. For the detailed steps, please refer to and click the Add a trip manually dropdown from this link: Record business miles in QuickBooks Online.
Finally, you may reimburse employee's trip expenditures in QuickBooks. This way, you can keep accurate financial records and tax compliance in the program.
I'll keep this thread open should you have follow-up questions about handling your mileage or need help managing your data in the system. I'm always available to guide you.
