I posted earlier in the week but the problem is still not resolved. I have spent hours with Support to no avail. They keep dropping the phone connection, or telling me they will call back, but so far no luck. This is not a simple problem: when I upgraded to Enterprise 22.0, backup was made and the install went smoothly with no errors. (Windows 10 up-to-date.) When I opened QB, it opend just fine but there was no data showing in anything: no accounts, zero data. I can see both the Company File, (14-MB) and backup at the time and date of the upgrade and backup (7.5- MB.) Support have worked with me several times, running File Doctor, attempting to restore the backup and finally, referring me to a 2nd tier tech. I have never been able to connect with this tech. He did call me back once, but I had emailed saying that I was out that day ill. I got an email from both Brad and Dave, saying to call back when I was available. Yesterday I called Support and got a very nice woman who worked for almsot two hours, first to understand my problem, then to locate my case and finally to contact a second tier tech to talk to me. After another half hour she told me that all of the techs were busy and that one of them would call "as soon as he finishes what he is working on." By that time it was 5:00 PM CST, but I waited until 7:00 and nobody called. I am really at a loss as to what to do next. The QB program is on the desktop of the General Manager and I don't have access to it except after 5:00 PM, or when she is not in he office. I need to be able to contact someone to talk to me when I am able to talk and access the company file. Who has any suggestions?
