I hear and appreciate you for bringing this to our attention, jasonandsylviafamilyrentals. Let's pinpoint what's causing your saved invoices to be unviewable.
First, let's verify that you are logged into the correct QuickBooks Online (QBO) account. You can do this by going to the settings or account information section within your QBO dashboard.
Another possibility to consider is that another authorized user has inadvertently erased the stored invoices. To explore this possibility, I recommend reviewing the audit log in your account to examine recent activities and modifications.
If you are logged into the correct account and still can't find the transactions, let's proceed with some troubleshooting steps:
Let's start by opening your account via private or incognito mode to avoid storing data cache files that can cause odd behavior when accessing web-based programs.
You can use the shortcut keys below:
- Google Chrome: press Ctrl + Shift + N
- Microsoft Edge: press Ctrl + Shift + N
- Safari: press Command + Shift +N
Once in incognito mode, check if you can already see the invoices. If this works, clear the cache of your regular browser to eliminate piled-up data. However, if the issue persists, you can use another supported browser or device. This occurs if the current one you're using has a temporary problem with the program.
You can also visit this article to help you personalize and add specific information to your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.
Our goal is to offer you the utmost support in all aspects. For additional questions and information about your invoices and another query, click the Reply button below to notify us. We'll ensure to assist you as soon as possible.
