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Frequent Explorer *

Move Quickbooks to a new computer stuck at 63% copying to flash drive

I am the President of a Homeowners Association (HOA).  I have Quickbooks 2016 on my desktop PC.   I want to duplicate the company file to put on a laptop for the HOA Treasurer.

 

I used the Move Quickbooks to a New Computer function and it proceeds quickly past 25%, 43% then it gets hopelessly stuck at 63%.  It has been there over an hour as I type this.   The LED on the flash drive is pulsing as if it's writing, but there are no temp files on the drive and hitting cancel doesn't even warn me.  It just cancels as if it was not doing anything at all.    I checked integrity of the company file following a cancel and it says it was ok.   

 

I know there are other ways to copy to the laptop but I have scans associated with the unit owners' accounts which I need to retain in the duplication.  Unless there is another way to keep that structure using an alt method?

 

Quickbooks and the company file are on an SSD so the data transfer rate is high.

The Flash drive is a 32GB USB 3.0 with 29GB free which should be 10x more than I need.

 

Anyone have an idea of how to make this actually finish copying the files or an alt way to do this AND retain the scans?

 

*side note.  I typed this message before and it said there was some error I needed to fix before it would post then it deleted my text when the page refreshed!  Dumb website!*

Solved
Best answer 02-25-2019

Accepted Solutions
Frequent Explorer *

Re: Move Quickbooks to a new computer stuck at 63% copying to flash drive

Please mark this solved.

It completed the copy by leaving it for over 90 minutes.
All I needed to do was be patient.

I was able to duplicate the exact structure of the existing QB company file
and associated linked scanned files.

View solution in original post

2 Comments
Moderator

Re: Move Quickbooks to a new computer stuck at 63% copying to flash drive

Good to see you here in the Community, Sherwood_Valley_I.

I'm here to help you make a duplicate of your company file via QuickBooks Desktop.

 

In order to make a duplicate of your company file, you may want to create a backup copy of your data and save it on a local drive. Let’s verify and rebuild your data before copying the file from the local drive and past to USB.

 

The data verification process in QuickBooks is a tool that examines the health of your QuickBooks company data file.

 

To Verify Data:

 

  1. Choose Window at the top, then Close All.
  2. Choose File.
  3. Click on Utilities.
  4. Verify Data.

To Rebuild Data:

 

  1. Choose File.
  2. Click on Utilities.
  3. Rebuild Data.
  4. You will receive a warning message to back up your company file, press OK.
  5. Click OK when you get the message "Rebuild has completed".

You can get more details in this article: https://community.intuit.com/articles/1774819-verify-and-rebuild-data-in-quickbooks-desktop.

 

Also, you may find this article helpful: https://quickbooks.intuit.com/community/Getting-Started/Recover-lost-data-with-QuickBooks-Auto-Data-....

 

For additional help, feel free to reach out to our Customer Care Team. You can get our most updated contact number here:

 

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose your QuickBooks Product.
  3. Select your QuickBooks version.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number.

Please let me know how it goes or if you ran into a different situation by leaving a reply below.

Frequent Explorer *

Re: Move Quickbooks to a new computer stuck at 63% copying to flash drive

Please mark this solved.

It completed the copy by leaving it for over 90 minutes.
All I needed to do was be patient.

I was able to duplicate the exact structure of the existing QB company file
and associated linked scanned files.

View solution in original post

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