MS Word has stopped saving files that have been opened directly from my Google Drive

Ashwinst · ‎February 23, 2021

Recently MS Word has stopped saving files that have been opened directly from my Google Drive. I am using google drive of my organization and it has worked perfectly for over a year now.

I open a Word file (.docx) in Word from by Google Drive, make my changes, and click save, but now I get the spinning rainbow wheel for a while. It eventually stops with no indication of an error. When I attempt to close the file I get the Word dialog box asking "Do you want to save the changes made to the ..." If I try to save, then the entire sequence repeats.

The only way to save the changes is to save the document onto my Mac hard drive as a new file and then move it to my Google Drive overwriting the old file. Interestingly, I have no trouble opening and saving files from my Google Drive in Excel. It appears to only be a recent development in Word. Thoughts?

I found after so many research it happens whenever QuickBooks server backs up the data file to local drive. No one of QuickBooks team able to resolve this issue or not even have curtesy to attend the issue.

ReyJohn_D · ‎February 23, 2021

I hear your sentiments, @Ashwinst.

I'll make sure you can save your files in MS Word.

The spinning wheel you're getting when saving your files may be due to the device's limited storage. You can delete the files you don't need to free up its space.

Here's how to do it:

Select Start, and then click the Gear icon.
Choose System, and then Storage.
Select Temporary files in the storage breakdown.
Choose the items you want to delete, and then click Remove files.

If you get the same outcome, it's best to work with your IT person. They can check your device further and configure some settings if need be. Otherwise, you'll need to contact Microsoft support for further help.

Do you have other QuickBooks tasks to tend to? Our general support page is a great source you can visit for more insights.

Feel at ease to get back to me if you other QuickBooks concerns. I've got you covered always.

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MS Word has stopped saving files that have been opened directly from my Google Drive

MS Word has stopped saving files that have been opened directly from my Google Drive

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