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Level 1

Multi currency customer changed from one currency to another

I have been using multicurrency for many years with no issue. I am on Enterprise 2020 and all my customers, vendors bank accounts that were originally set up as CAD accounts changed to USD (my home currency) by themselves when this option is greyed out and in any case is not supposed to be possible per Quickbooks. Does anyone know how to fix this. Also I have not been able to contact support. There is no phone number to call and when I start a chat I get a blank screen where no one answers.


Level 1

Multi currency customer changed from one currency to another

Your best bet would be to use a 3rd party service to remove the multi-currency and then set it up again as per your requirement. PM if you need some recommendations.

QuickBooks Team

Multi currency customer changed from one currency to another

Thank you for providing details of your concern, @pemb63.


When you turn on the Multi-currency feature, your home currency will be assigned to all existing customers and vendors. The option to change the currency for names that already have transactions recorded to them is unavailable.  


You can also assign a foreign currency to your customers, vendors, and accounts but limited to one per name. To do so, please refer to this article: Set up and use Multicurrency


For your second problem, let's update your QuickBooks Desktop to the latest release. This process will help to enhance program functionality and fix various issues: Update QuickBooks Desktop to the latest release


If the same thing happens, here's how to reach our Desktop Specialist online:


  1. Go to this link:
  2. Choose QuickBooks Desktop.
  3. Select your QuickBooks Version.
  4. On the Contact Us page, pick a topic.
  5. Click on the Start a message button to connect to our chat support.


You can also visit this page for helpful articles for future use: QuickBooks Desktop Help Articles. This includes topics on how to customize and memorize reports, enter batch transactions, change vendor, employee, or customer name, etc. 


Keep in touch with me if you have other QuickBooks concerns. I'll be around whenever you need further assistance. Take care always.

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