Thanks for letting us know about the payment link issue you're experiencing, preventing you from setting up a payment option in QuickBooks, @jordan.howardmd. It isn't how things should work for you. I'm here to ensure you have all the necessary information to resolve your concern.
Before we begin, could you confirm if you've already sent a payment link to your customers? Have you created a one-time payment link or a multi-use one? Any additional information will help me provide a personalized solution.
If you commonly use a multi-use payment link that serves multiple customers, you may have set up one that expires after use. I recommend double-checking the type of link you are creating when generating payment links in QuickBooks Online (QBO) to ensure it meets your needs.
Additionally, unresponsive payment links could be related to temporary internet files. Web browsers store these files, but they can sometimes cause issues with specific web pages. You can open a private window and check if the link works or ask your customer to do the same if you've sent them your payment links. You may use one of these keyboard shortcuts:
- Google Chrome: press Ctrl + Shift + N
- Microsoft Edge: press Ctrl + Shift + N
- Safari: press Command + Shift +N
If the links load correctly while browsing privately, we can say this problem is specific to your browser. To address this, I recommend clearing the cache in your regular browser.
If none of the troubleshooting processes mentioned above work, you may contact our QuickBooks live support team. They have specialized tools to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.
This information should support you through this process, @jordan.howardmd. I look forward to seeing you here again if you need further assistance with managing payment options in the program. Your success is important to us, and I'll ensure you have the best experience possible with QuickBooks.
