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tristyn-ross-ker
Level 1

My AmEx account shoot back an error at least once a week saying "something isnt working" - is there something wrong on my end? If so, what? It is very inconvenient.

i have my amex business account linked to QBO and when i try to reconcile the accounts, i get a WEEKLY error, "something isnt working." is there something wrong on my end? do other people have the same problem ?
1 Comment 1
Jovychris_A
QuickBooks Team

My AmEx account shoot back an error at least once a week saying "something isnt working" - is there something wrong on my end? If so, what? It is very inconvenient.

I understand how you feel about having this prompt specific to Amex, @tristyn-ross-ker.

 

It's my priority to get this bank issue sorted out and help get you back on track.

 

Yes, errors appear when QuickBooks tries to connect with your online banking to download the latest transactions. The bank requires updates to secure the connection weekly. May I know if you receive specific error codes like for, example, 103, 105, 591, or any? If so, we can perform some troubleshooting steps to resolve the error.

 

Then you can start with manually updating your bank:

  1. From the left menu, select Banking.
  2. Click on Banking.
  3. Click the Update button in the upper right corner.
  4. If prompted, enter your Multi-Factor Authentication (MFA) credentials and then click Continue Update.

For more information about this process, please refer to this article: Fix online banking errors in QuickBooks Online.

 

If the issue persists after trying these steps, I'd suggest giving our Customer Care Team a call. They have the necessary tools to work with you to find out what exactly may be causing this issue.

 

If I can be of help while working in QuickBooks Online, feel free to let me know. I'll keep my notifications open. Stay safe and well!

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