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Hello there, @patticlement.
There are possible reasons why you might not find your client in the QuickBooks Online Accountant Client list.
To start, let's verify if the client is moved to the inactive list.
You can also refer to this article for more troubleshooting steps: How to find a company that is missing from the QuickBooks Online Accountant client list.
Also, you can try using an incognito window and log in to your account from there. It's possible that piled-up cache in your regular browser caused this unusual behavior. To bring up an incognito window, follow the steps below.
If it works, you can go back to your original browser and clear the cache. Alternatively, you can use other compatible browsers.
I'm adding these articles that can help you track your clients and how to update your client list:
Stay in touch if you have any other concerns or questions about QBO. I’m always ready to answer them for you. Have a good one.