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Randy1952
Level 1

My Company File is missing financial data

I am running QB2016 Desktop. I had to have my laptop reimaged due to an issue with windows. All data was saved. Prior to the reimaging my register had entries up to a week ago. Now when I open QB's and chose the .qbw that i was using the register entries stop in June 2016.

4 Comments
Catherine_B
QuickBooks Team

My Company File is missing financial data

There are a few reasons why you have missing data entries, Randy1952.

 

It could be you restored an old back up file or no backup file was created.

 

You can manually search your .qbb company file and check the Modified Date. If you don't have a .qbb file format, you'll need to manually create the transactions.

 

Here are a few guide articles that would help you restore and recover data.

 

The Community is always around to help you if you have further questions.

henryb
Level 1

My Company File is missing financial data

Randy,

 

Did you ever figure out why the copy was only making it to 2016, I have a similar problem.  The entire system has been restored, QB is running, but when I open the QB file, I only have transactions up to October 2016.  Where you able to fix the issue?

 

henryb
Level 1

My Company File is missing financial data

Hello Randy,

 

Where you able to figure out why your company file only made it to 2016?  I have the same issue I restored the machine and QB is working fine, but when I open the copied QB file, I only have the transactions up to October 2016.

 

Thanks...

Anonymous
Not applicable

My Company File is missing financial data

Hello, @henryb.

 

I can help route you the right support in getting this missing financial data for you. 

 

Our Desktop Specialist have the necessary tools to help restore your latest files in QuickBooks. Here's how you can reach them:

 

  1. Within your QuickBooks Company file, select QuickBooks Desktop Help from the Help menu.
  2. In order to route you to the correct support expert, we need to know what type of question you have. Give a brief description of your issue and click Continue.
  3. We’ll provide you a few options. You can choose Message an Agent to chat directly to a support agent. Or you can Talk to a Specialist to arrange a callback from a support agent.

I'm sure this will be taken care of. If you have additional questions about your company file, do let me know. I'm here to help however I can.

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