It can be due to the browser's rendering and parameters for displaying images when printing, @donrose. Let me share some steps and ask for some details to resolve this.
Before we start, I'll need to ask for additional details about the missing company information and logo when printing invoices. Are the invoices printing intermittently for all of your customers or one customer?
Let's start by troubleshooting potential browser-related issues. I suggest opening your account in an incognito or private window, which provides a fresh browsing environment by avoiding issues from a full cache or outdated internet files.
Refer to the following keyboard shortcuts based on your browser type:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + N
- Safari: Command + Shift + N
Then, navigate to your account and print invoices. If this works, clear your browser's cache to refresh the system (this purges all redundant internet files and old cache data).
Alternatively, for optimal QuickBooks performance, consider using other supported and updated browsers. Different browsers offer unique rendering capabilities and settings that enhance tasks like printing invoices in QuickBooks Online (QBO).
For guidance on printing sales forms like multiple invoices, refer to this article: Email and print multiple sales forms.
Besides, boost your invoicing efficiency with QuickBooks Online Advanced using the Batch Invoicing feature to create and send multiple invoices simultaneously.
Additionally, I've included this article to help you explore different ways to record invoice payments: Record invoice payments.
We're always available to address any additional concerns you may have about printing invoices or managing QBO records. Our goal is to ensure everything operates seamlessly.
