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kara19
Level 1

My current bank account with Green Dot and Quickbooks doesn’t let me to deposit the number of checks I need to. Is there any way to get around this, or upgrade account?

Got an error message today when trying to deposit checks thru the mobile app, and discovered I’m only allowed 20 checks per month. The nearest ATM for deposits is an hour away, so that’s not going to help me. A lot of my customers pay by check so this is a big problem for me.

1 Comment 1
ThomasJosephD
QuickBooks Team

My current bank account with Green Dot and Quickbooks doesn’t let me to deposit the number of checks I need to. Is there any way to get around this, or upgrade account?

The limitations for check deposits in your QuickBooks Checking account depend on the specific or accumulated deposit amounts, not the number of checks, kara19.

 

Please make sure that you are depositing an amount not more than the limit shown on the screen.

 

If you have reached any of these limits and require higher deposit capabilities, I recommend contacting our live expert support to discuss the possibility of increasing your limit.

  

Here's how you can contact live support:

   

  1. Sign in to your QuickBooks Online account.
  2. Click (?)Help at the top right corner.
  3. Enter your concern and click Let's Talk.
  4. Select Contact Us to connect to a live support agent.
  5. Choose a way to connect with us:
    • Start a Chat with a support expert.
    • Get a Callback from the next available expert.

  

Please be guided that our support hours are as follows:

  • Plus, Essentials, Simple Start M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT.
  • Advance, they are open 24/7.

  

To learn more about the checking limitations in QuickBooks Online, you can refer to this article: Find out more about mobile check deposit.

  

Additionally, you can reconcile your accounts to align with your bank statement. For detailed guidance, please check this article: Reconcile an account in QuickBooks Online.

  

If you have further questions about depositing check payments into your bank, please click the Reply button. We're here to help at all times.

 

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