My instant transfer isn’t working. It lets me go through the motions to transfer money but it never transfers

Hi there, K-jlawncare.

To better assist you, please review your transaction to ensure it does not exceed $5,000. Additionally, keep in mind that you can make up to five transfers within a rolling 7-day period, with a total limit of $10,000.

This issue could also be caused by system maintenance or updates occurring on your bank’s end. If the transfer still doesn’t work, I recommend reaching out to our Payments Live Support team for further assistance in identifying why the transfers aren’t being completed.

Here's how to reach out to them:

1. Navigate to the Help menu.
2. Click the Search option and type "contact support."
3. Choose the Contact Us tab at the bottom.
4. Enter the question, keyword, or topic for which you need assistance.
5. Follow the prompts, then select your preferred way to connect with us: Have us call you or Chat with us.

If you have any additional concerns, please reach out to us again. We're always here to help.