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nancybenedetto
Level 1

My print icon isn't working, I'm in the reports and they won't print they go to PDF, please help

i was attempting to print any report, once they're on my screen i hit the print button but it reverts to PDF and doesn't print
1 Comment 1
AbegailS_
QuickBooks Team

My print icon isn't working, I'm in the reports and they won't print they go to PDF, please help

I'll be glad to help so you're able to print QuickBooks Online reports, @nancybenedetto.

 

There are a couple of reasons why the Print button does not respond,

 

This includes too much data in your browser and Adobe or PDF-related issues. I'll share some steps with you that can resolve common printing 

 

To get started, let's try to update or fix your PDF tool reader. This can be one of the reasons why you can't print your reports.

 

You can check this article for the detailed steps in updating or repairing your PDF tool reader depending on your operating system: How to Update, Repair, or Re-install Adobe Reader/Acrobat?

 

In the meantime, let's access QuickBooks using a private window to see if you're able to print them. If this fixes the issue, I'd recommend clearing your main browser's cache. This helps remove data history in your browser and refresh the system to function well.

 

Another option is by using other compatible browsers.

 

Then, go back to the transaction or report that you're trying to print to check if it's already working. 

 

Feel free to check out these other articles in case you might need them:

 

Please keep in touch if there's anything else I can do to help you succeed with QuickBooks. I've got your back. Have a great day.

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