I appreciate you following the troubleshooting steps provided above, @Jjuano83. Rest assured that we're here for you and dedicated to finding the best solution. Let me connect you with the best support team for further assistance.
Since the issues with your receipt photos persist, I recommend contacting our live support team. They can provide the tools and expertise needed to resolve the problem effectively.
Here's how:
- Access your QuickBooks Online account.
- Tap the Help icon in your company to display the support window.
- You can utilize the QB Assistant by typing in your question or topic, which will provide options to help you obtain answers. Alternatively, you can use the Search tab to enter a keyword or topic of interest.
- If you can’t find the answers to your questions, click on Contact Us to connect with an expert who can assist you further.
- Choose a way to connect with our team on the How would you like to connect with us page You can either select Have us call you or Chat with us.
Please also observe their support hours for convenience when connecting to the right expert.
If you need more guidance categorizing your captured receipts and an overview of what you can do with the app, feel free to check out these articles:
In addition, once your receipt is successfully uploaded to your QBO account, the next step is to review and categorize them properly. This will help ensure it’s allocated to the correct accounts.
Should you need help managing your receipts in QuickBooks Online, feel free to reach out. I'll be available anytime to help you.
