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cald1905
Level 1

MY TIME SOFTWARE APP

I recently downloaded and started using Intuit's My Time app to track time spent on billable projects.  For some reason, I can not find the data I have entered.  When I go to My Time the whole app is blank. None of my data appears.

 

Please help! I need the data.

 

Thank you so much,

 

Sandy

7 Comments
SkinnyRaven
Level 8

MY TIME SOFTWARE APP

If it's been sent it's likely hidden, look at the bottom of the window for an option to show all. 

Rasa-LilaM
QuickBooks Team

MY TIME SOFTWARE APP

Hey there, cald1905.


Thanks for joining the QuickBooks Community. I’m here to point you in the right direction to see the data coming from My Time.

 

To help trace why the information you entered is missing, we’ll have to access your company file. The process requires personal verification, which can’t be done in the Community for security reason.

 

I recommend contacting our Technical Support Team. They'll be able to initiate a screen sharing session to take a closer look and further isolate this issue.

 

To reach them:

 

  1. In your browser, enter this link: https://help.quickbooks.intuit.com/en_US/contactus.
  2. Select QuickBooks Mac Desktop.
  3. Choose the issue/topic.
  4. Click on the Get Phone Number button to see the support number.


That should help you moving forward.


If there's anything else I can help you with, click on the Reply button and enter your comments. I'll jump right back in to assist you further.

 

cald1905
Level 1

MY TIME SOFTWARE APP

I did what you suggested and I am now on hold.  The message is prompting me to update my QuickBooks for Mac so I can get faster service. 20 minute wait.  I've already been waiting for 9+ minutes. Will someone actually answer the phone or this just a process to get me to update my QB?

 

Charies_M
Moderator

MY TIME SOFTWARE APP

Hello there, mhorist.

 

How are you doing this so far? 

 

I understand your desire to speak with a live phone support right away. At the moment, we are experiencing a high volume of calls. This is the reason why there is wait time period for the customers who are calling in.

 

You can try to reach them back again anytime of the day using the same phone number provided by my colleague above.

 

Let me how it goes and if you have further questions about this. I'm always glad to help.

cald1905
Level 1

MY TIME SOFTWARE APP

I have not been able to find the data.  Any help you can give would be much appreciated.  Sandy

JanyRoseB
QuickBooks Team

MY TIME SOFTWARE APP

Hi, cald1905.

 

Thanks for joining this thread. I'm here to guide you to the right support so you can get the help you need. 

 

As much as I would love to get this handled directly, pulling up your account and trace the data you've entered requires your company information which I am unable to do in this public forum. For security reasons, you may need to get in touch with our Quickbooks Desktop Technical Support Team so they can do a remote session and investigate this further. 

 

Here's how you can contact our live support: 

  1. Follow the Official Intuit Contact link.
  2. Select your QuickBooks product.
  3. Select an issue type from the menu below, you need only to select two options for the contact information to appear.
  4. Click Get Phone Number at the bottom.

Please let us know how it goes by clicking the Reply button below. I'll be around to help if you have any other questions. Have a good one. 

SkinnyRaven
Level 8

MY TIME SOFTWARE APP

The default location for the data file documents>mytime.

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