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accounts631
Level 1

My transactions being deleted. Months of data missing and I haven't changed anything, previously reconciled receipts from years ago now show that they need review.

There are large gaps of missing transactions from years ago as well as recent ones. I am seeing old reciepts from 2019-2021 popping up again as needing review. I've made no adjustments to my accounts syncing. Reports show the same thing. Has this happened to anyone else? Attempting to import via CSV either fails or tells me that the transactions already exist, but they dont. all the numbers I included in the last 5 years of tax returns are no longer correct in Quickbooks Self Employed. What to do?

1 Comment 1
Erika_K
QuickBooks Team

My transactions being deleted. Months of data missing and I haven't changed anything, previously reconciled receipts from years ago now show that they need review.

Missing transactions or discrepancies in financial records can be challenging and disruptive, especially when accuracy is essential, accounts631.

 

The nature of the issue you're describing requires a more detailed review of your account. That said, you'll have to contact our live support team. They are equipped with specialized tools, including the ability to conduct a screen-sharing session, to investigate your account and identify the root cause.

 

Here’s how you can reach them:

 

  1. Go to the (?) Help icon in the upper right corner and hit Contact Us.
  2. Click the Ask about something else tab.
  3. Key in your concern and hit Continue.
  4. Choose a way to connect with us:
    • Callback - We'll save your spot in line and call you back.
    • Chat - Start a conversation with a support expert.

 

Our call support is available Monday through Friday, from 6:00 AM to 5:55 PM PDT. Our chat support is also available on the same days, with extended hours from 6:00 AM to 6:00 PM PT.

 

Our live representatives are ready to assist you with the next steps. If you have any follow-up questions, please feel free to leave a comment below. 

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