I've got you, @nschlag. You're in the right place for solutions.
I'll ensure that you can repay your customers and keep the credit on QuickBooks Online.
We have three ways of refunding customers. These are the following:
1. Credit memo
- If your customer wants to reduce their current open balance immediately.
- You can use this to record a customer's invoice payment.
- They can use all of their credit memo or a portion of it.
- Credit memos impact sales reports, even if you don't apply them to invoices.
2. Delayed Credit:
- If you want to track a client's credit for future use.
- They don't want it to affect their current open balance immediately.
- This will not impact the sales report until you apply them to invoices.
- You can add this to future invoices as a line item.
3. Refund receipt:
- Sometimes a customer can be dissatisfied with your product or service.
That said, creating a credit memo is like refunding the customer. If half of the invoice amount is refunded and the other half is taken as credit, I'd recommend creating a Delayed credit and Refund receipt.
Do the following:
- Go to the +New and select Delayed credit and Refund receipt one at a time.
- Pick the customer name in the drop-down.
- Complete the necessary fields. Add Memo if needed for future use.
- Click Save and close.
If that's not the case, I suggest that you adhere to the use of the Delayed credit to retain the fund.
Further, check out these articles below on how to refund if the invoice has been paid and other customer transactions frequently asked questions:
Want help with other domains in QuickBooks? Please let me know, and I will gladly offer you some details again. Always keep it safe, nschlag.
