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Need to separate QB Payments from ViewMyPaycheck/Workforce.

I need to separate my intuit accounts...


When I originally signed up for Workforce/ViewMyPaycheck to view my personal paychecks, I used my work email, the same as I did for QB Payments, etc.


However, I *need* to separate it so I can login to view my paycheck with my personal email, and keep my QB Payments account connected to my work email.


If I change my email in Payments, it changes it in Workforce/ViewMyPaycheck, and vice versa.


I tried changing payments back to my work email, and then tried to create a new Intuit account with my personal email, but when I try to login to see my paychecks, I just get an error saying they can't display my information.


I can't find anyone who knows how to fix this. HELP! :(

QuickBooks Team

Re: Need to separate QB Payments from ViewMyPaycheck/Workforce.

Hi @ebo-8302,


This must be a challenging experience for you. This time, let me share some other options you can consider before you can change your email address for any of your Intuit subscriptions.


First off, you can log in to the Customer Account Management Portal Site (CAMPS) page and change your email address. Here's how:

  1. Go to CAMPS Login page.
  2. Enter your email address and password.
  3. Select and open your Intuit Online Payroll Workforce or QuickBooks Payments subscription.
  4. Review the details of your subscription and change your email address.

On the other hand, you can submit a request for changing your email address. Just enter all information need on this form and submit it. But please know that it'll take up to 3-4 business days so we can review your account before you can successfully change your email.


In addition, here's an article you can read to learn more about how you can change your email address: How to Submit an Email Change Request?


Lastly, I'll be also including an article that'll help you handle your future tasks when sending an email change request: How to Troubleshoot Problems with your Email Change Request?


It'll be always my pleasure to help if you have any other concerns. Just keep me posted by leaving a comment below.

Frequent Contributor *

Re: Need to separate QB Payments from ViewMyPaycheck/Workforce.

This didn't help me at all... it just asked me to change my email address, which then updated it on both Merchant Services *AND* ViewMyPaycheck. 

QuickBooks Team

Re: Need to separate QB Payments from ViewMyPaycheck/Workforce.

Hello, @ebo8302.


Let me route you to the best support available so someone can help you get separate logins for your ViewMyPaycheck and QuickBooks Payments accounts.


There would be a need to look up your account on a secured environment. Since the Community page is a public forum, I’d recommend contacting the Customer Care Team for ViewMyPaycheck. They have the tools to unlink the two accounts so you’ll be able to create separate login credentials.


Here’s how to contact us:

  1. Go to:
  2. Enter your account information.
  3. Click Submit.

Keep me posted if you have other questions. I’m always here to help.

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